Best-in-Class Support Services for Best-in-Class Applications

Rimini Street offers support services for a wide range of PeopleSoft applications and releases, from
older 7.x client/server releases through 8.x and 9.x Internet architecture releases, including all major product lines.

Unmatched PeopleSoft Expertise

From application and customization fixes to tax, legal, and regulatory updates and beyond, every PeopleSoft Rimini Street client receives personalized service from a Primary Support Engineer with an average of 10 years or more of PeopleSoft experience — you get 24/7/365 support with a guaranteed response time of 30 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your PeopleSoft system, including:

• PeopleCode
• PeopleTools
• SQR
• Application Engine
• Tree Manager
• Crystal Reports
• PeopleSoft Directory Interface (PDI) and LDAP
• Integration Broker/Application Messaging
• PS/nVision
• Process Scheduler
• Component Interface
• Realtime Event Notification (REN)
• Application Workflow Engine
• Digital Certificates/SSL
• PeopleSoft Security Hierarchy

PeopleSoft Support Program Features

In addition to standard break/fix support, Rimini Street offers premier support features at no extra
charge — such as ultra-responsive, personalized service and support for customizations, performance tuning and interoperability issues. Learn more.

Global Tax, Legal & Regulatory Update Capabilities for nearly 200 Countries

Rimini Street delivers scheduled updates for PeopleSoft applications six times a year, consistently delivering them several days ahead of the vendor's schedule — as well as unscheduled, ad-hoc updates for special time-sensitive changes from national, state/provincial, and local agencies. Learn more.

No Costly, Forced Upgrades

With Rimini Street you can remain on your current, stable releases through the next decade and beyond without any required upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.

A Global Solution for International Companies

With offices in Asia Pacific, Europe, Latin America and North America, Rimini Street supports dozens of clients with global operations. Clients include 52 of the Fortune 500 and 13 of the Global 100; Rimini Street supports client operations in more than 65 countries.

Rimini Street experts are standing by to answer your PeopleSoft support questions — contact us.