Best-in-Class Support Services for Best-in-Class Applications

Rimini Street offers support services for a wide range of SAP applications and releases, from ECC 6.0 and earlier releases through BW 3.5 and SAP Business Suite, including all major product lines.

Unmatched SAP Expertise

From application and customization fixes to tax, legal, and regulatory updates and beyond, every SAP Rimini Street client receives personalized service from a Primary Support Engineer with an average of 10 years or more of SAP experience — you get 24/7/365 support with a guaranteed response time of 30 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your SAP system, including:

• ABAP Development Workbench
• ABAP WebDynpro
• Web Application Server
• Basis
• Exchange Infrastructure
• Transport Management
• ABAP Debugger
• J2EE Engine
• Security Management
  

SAP Support Program Features

In addition to standard break/fix support, Rimini Street offers premier support features at no extra
charge — such as ultra-responsive, personalized service and support for customizations, performance tuning and interoperability issues. Learn more.

Global Tax, Legal & Regulatory Update Capabilities for nearly 200 Countries

Rimini Street delivers scheduled updates for SAP applications six times a year, consistently delivering them several days ahead of the vendor's schedule — as well as unscheduled, ad-hoc updates for special time-sensitive changes from national, state/provincial, and local agencies. Learn more.

SAP Basis Services

Rimini Street offers Basis Services for SAP as an option to SAP clients. This integrated service offering enables licensees to utilize Rimini Street as a single provider of both third-party software support and Basis administration for their SAP software applications. Rimini Street Basis Services includes Basis support of your SAP environment, SAP administration (including R/3 and BW), SQL Server Database administration, and much more.

Licensees who leverage Rimini Street for combined support of their SAP software applications and SAP Basis services will benefit from a seamlessly integrated service offering that improves business continuity and productivity, reduces risk with reliable access to experienced SAP resources, and delivers faster resolution and fix times with a guaranteed 30-minute response and 24/7/365 global support.

No Costly, Forced Upgrades

With Rimini Street you can remain on your current, stable releases through the next decade and beyond without any required upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.

A Global Solution for International Companies

With offices in Asia Pacific, Europe, Latin America and North America, Rimini Street supports dozens of clients with global operations across all our product lines. Clients include 52 of the Fortune 500 and 13 of the Global 100; Rimini Street supports client operations in more than 65 countries.

Rimini Street experts are standing by to answer your SAP support questions —
contact us.