What We Do
Rimini Street was born from the opportunity we saw to provide an alternative to the vicious upgrade cycles and high levels of dissatisfaction with vendor-provided ERP support. We saw an opportunity to provide relief from rising support fees and layers of hidden maintenance costs including forced upgrades and self-support — all of which drain budgets and resources while limiting innovation.
Rimini Street set out to transform the customer support experience by providing seasoned experts on the front-line not behind hard-to-get-through brick walls. We agreed to support customizations, where most of the issues are, as part of our core services, and we offered all of that at half the cost of your ERP vendor – guaranteed, no questions asked.
Today we offer an array of value-added services that help future-proof and extend the lifespan of your core systems of record. Our premium support model includes support for custom code, no forced upgrades, and the flexibility to upgrade on your terms.
Our clients are assigned a Primary Support Engineer (PSE) who have an average of 15 years of experience and are backed by a team of technology experts to maintain, monitor, and extend the stability and functionality of mature enterprise software applications. Support services are guaranteed 24/7 for a minimum of 15 years, with a 15-minute response time SLA for critical issues.
Clients around the world demand superior value for their maintenance investment and want to know that they are being taken care of with the help of a trusted advisor who has their back. Rimini Street provides clients with the peace of mind to transform their business, innovate for the future and evolve and grow in the digital era.