Rimini Street, Inc

Welcome to the Service Revolution

Rimini Street created a service revolution in 2005 by challenging the established enterprise software support model. Driven by a mission to provide unparalleled support and the most highly skilled engineering expertise available, we’ve broken through the status quo, and are putting your success first.

In doing so, we’ve changed an industry. And the world has taken notice.

Engineered for Support

From our inception, Rimini Street has been Engineered for Support. As the leading provider of independent enterprise software support, we deliver premium services to clients while liberating resources that can be redirected to drive innovation. Our support services help you maintain, monitor, extend and innovate your stable, highly functional enterprise software applications for at least 15 years.

Company Overview

1600+

Companies have made the switch to Rimini Street

$1B

Total client savings to date

15 Minute

Response SLA for critical issues

15 Years

Average experience of assigned engineers

What We Do

Rimini Street was born from the opportunity we saw to provide an alternative to the vicious upgrade cycles and high levels of dissatisfaction with vendor-provided ERP support. We saw an opportunity to provide relief from rising support fees and layers of hidden maintenance costs including forced upgrades and self-support — all of which drain budgets and resources while limiting innovation.

Rimini Street set out to transform the customer support experience by providing seasoned experts on the front-line not behind hard-to-get-through brick walls. We agreed to support customizations, where most of the issues are, as part of our core services, and we offered all of that at half the cost of your ERP vendor – guaranteed, no questions asked.

Today we offer an array of value-added services that help future-proof and extend the lifespan of your core systems of record. Our premium support model includes support for custom code, no forced upgrades, and the flexibility to upgrade on your terms.

Our clients are assigned a Primary Support Engineer (PSE) who have an average of 15 years of experience and are backed by a team of technology experts to maintain, monitor, and extend the stability and functionality of mature enterprise software applications. Support services are guaranteed 24/7 for a minimum of 15 years, with a 15-minute response time SLA for critical issues.

Clients around the world demand superior value for their maintenance investment and want to know that they are being taken care of with the help of a trusted advisor who has their back. Rimini Street provides clients with the peace of mind to transform their business, innovate for the future and evolve and grow in the digital era.

You Deserve More from a Support Program

On Rimini Street, you can liberate your resources to focus on higher-value initiatives and get beyond just keeping the lights on. Unlike SAP and Oracle, Rimini Street is built for support. We respond to your issues within minutes and provide an array of value-added services built to extend the life of your ERP platform for as long as you need.

Time
Imagine time freed to focus on what your business really needs

People
What if your teams could focus on revenue-generating projects?

Money
What if more of your budget could fund innovation?

Innovation Agility
Meet your business and innovation needs now, not later

Over 1,600 companies worldwide, including midmarket, public sector and 150 of the Fortune 500 and Global 100 have made the switch to Rimini Street.