Analyst Reports & Enterprise Market Research

Nucleus Research: “9 of 10 SAP customers expressed no interest in moving to S/4HANA”

In this new report, Nucleus Resarch analyzed the experience and strategies of SAP customers and found a disconnect between SAP’s marketing message and customer reality.

Gartner Research Report: What Role Should Third-Party Support Play in Your Postmodern ERP Strategy?

According to Gartner, ERP remains a high priority for CIOs, ranking as their No. 4 priority in Gartner’s 2016 CIO survey. On-premise ERP application(s) will remain in place as part of the ERP portfolio for many organizations, but the amount of IT budget spent on sustaining the on-premises solution will need to shrink as funds shift toward new investments.

Benchmarking Procurement’s Role in Driving Innovation and Technology

Create a Vital Collaboration between IT and ProcurementAs procurement executives shift focus from cost-cutting to partnering with IT for growth and innovation, they are targeting ERP maintenance costs for savings that can fund new initiatives.This report analyzes the attitudes of 112 procurement executives regarding the adoption of independent third-party support as a source of funding for innovation. Executive Brief: A Strategic Timeline for Next-Generation ERP

Today's rapidly changing technology landscape and the onset of the "Hybrid IT Era" are driving the vision for a next-generation ERP platform. CIOs have a golden opportunity to lead ongoing business transformation within IT - transformation with the potential to deliver new growth for the business as a whole. Read this executive brief to understand how IT organizations can seize the opportunity to enable IT-driven business transformation.

Forrester Research Report: Tame Your Tech MOOSE before the BT Agenda Makes It Bigger

Tech MOOSE is the 70% to 75% of a typical tech budget that goes to keep the lights on and the business running, even if there are no new projects. Keeping tech MOOSE under control is a critical objective for any CIO. Read this Forrester report to understand your tech MOOSE and act now to tame it before it consumes ever more of your finite technology budget.

Gartner Research Report: What to Consider Before Cancelling Your ERP Vendor's Maintenance Agreement and Switching to Third-Party Support

Gartner is seeing a steady increase in inquiries about cancelling maintenance agreements with enterprise resource planning vendors. ERP leaders must understand the impact of any cancellation and plan for ongoing ERP maintenance and support services. Cancelling can play an important role in enabling an enterprise to run current mature application releases more cost-effectively, shift funds to business growth initiatives, and flexibly position for the best-fit future application platform.

Nucleus Research Report: Rimini Street Leading the Third-Party Support Market

Nucleus Research finds that savings and benefits beyond simple maintenance cost savings are driving the move toward independent enterprise support provider Rimini Street. As more and more organizations look to maximize the return from their IT investments and adopt cloud and other strategies, they are increasingly considering third-party support as a means to cut the vendor maintenance tax. This suggests strong growth opportunities for Rimini Street and greater opportunities for customer savings.

Constellation Research: The Positive Pricing Impact of Third-Party Maintenance for Oracle and SAP Customers

Constellation Research recently surveyed 184 organizations to identify the impact of third-party maintenance (3PM) providers on maintenance contract negotiations for Oracle and SAP customers. Survey results, highlighted in this report, show customers that use a competitive proposal as leverage in their annual maintenance contract negotiations with Oracle or SAP secure an average 13.7% discount. Customers who chose to switch to a third-party support provider saved up to 50 percent off Oracle’s and SAP’s list prices for maintenance fees. 

Forrester Research: Applications Unlimited And Oracle Fusion Applications

This February 2013 Forrester Research, Inc., report examines the Applications Unlimited and Oracle Fusion Applications, framed by the results of a Forrester survey of Oracle customers and Oracle’s recent financial results. Read on to discover recommendations for how you can best prepare for Oracle’s shift to pushing Oracle Fusion Applications.

Ovum Research: On the Radar: Rimini Street — Third-party support and maintenance for SAP and Oracle platforms

For most of ERP’s history there has been no alternative to paying maintenance and support at vendor specified rates in what was essentially a monopoly market. Third-party maintenance has emerged as an appropriate solution for a wide range of situations.  In this report, Ovum confirms Rimini Street is squarely on the radar in any evaluation of Third-party support and maintenance for SAP and Oracle platforms.

Forrester Research: Rimini Street Challenges Big Software Maintenance Fees (PDF)

In this report Forrester Research highlights the steady stream of inquiries from Oracle and SAP customers questioning whether they genuinely receive value for their high maintenance costs — or simply filling Oracle’s and SAP's ever deeper pockets. This report addresses an emerging and effective apps strategy, Third-Party Support, to cut these costs in half. Learn the results of extensive interviews with third-party support clients, and get actionable advice whether third-party support is the right fit for your organization.

Constellation Research: Why Every CIO Should Consider Third Party Maintenance (PDF)

This new best practices research report addresses an emerging and effective apps strategy, Third Party Maintenance, which is used to reduce the costs of maintenance and optimize ERP applications. Included survey results show how and why IT leaders are turning to third party maintenance as a part of their overall apps strategy, both the short term and long term.

Constellation Research: The Market For SAP Optimization Options (PDF)

This market overview by renowned analyst, R "Ray" Wang*, provides a starting point for SAP customers seeking optimization solutions. It delivers actionable advice and valuable insight into a proven collection of software solutions and services, including how third-party support can reduce your SAP total cost of ownership.

Computer Economics Special Survey: Oracle Application Customer Satisfaction, Attitudes and Plans (PDF)

In considering their future applications road map, Oracle application customers face crucial decisions going forward, including if and when to migrate to Fusion Applications and whether to switch to third-party support. To help organizations address these considerations, Computer Economics, an IT research and advisory firm, surveyed Oracle customers, including E-Business Suite, PeopleSoft and JD Edwards licensees.

Nucleus Research: Benefits from Third-Party Support: Rimini Street (PDF)

This report details the results of client interviews on the claimed benefits and savings of third-party support for Oracle and SAP licensees.

Nucleus Research: Saving on SAP with Rimini Street (PDF)

Learn how to reduce SAP maintenance spend, avoid costly upgrades and significantly increase the value you get from your SAP maintenance dollars in this independent report by Nucleus Research.