Rimini Street, Inc

“Rimini Street is phenomenal — rapid response, unquestioning support of our customizations, and help in areas that go way beyond day-to-day support. Rimini Street has done a great job and we value the stability of our partnership.”

Brian Baggett, Director Business Technologies
Bausch + Lomb

Challenges

With its customized PeopleSoft 8 system stable and handling all human capital management and financials easily, Bausch + Lomb had no appetite for an expensive upgrade to version 9. However, when Oracle sunset version 10g of the database, the incompatibility between PeopleTools 8 and the new Oracle 11g became a crucial fork in the road. Bausch + Lomb needed a clear technology roadmap going forward.

Rimini Street Solution

Bausch + Lomb opted for Rimini Street independent support because experienced Primary Support Engineers (PSEs) go far beyond standard break/fix activities to provide strategic and technical guidance that overcomes  obstacles vendors impose to force expensive upgrades.

Client Results

  • Made infrastructure adjustments that enabled the move Oracle 11g - including virtualization solutions designed to insulate PeopleSoft 8 environments - by relying on detailed Rimini Street documentation.
  • Redeployed IT resources to focus on adding new business-critical customizations instead of upgrading and re-engineering existing customizations.
  • Put more efficient business processes in place through significantly better, less-expensive support. 

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