Rimini Street, Inc

“With Rimini Street, our EBS applications and Oracle Databases will be a solid and secure platform for our business needs moving forward, and a perfect fit for our strategy to optimize IT costs and better align IT to drive business innovation and competitive advantage.”

Neal Johnson, Director of IT Service and Operations
House of Fraser

Challenges

House of Fraser had been leveraging Rimini Street’s independent support for Oracle E-Business Suite and later decided to bring support for its Oracle Database instances to Rimini Street as well. And with over 60 stores across the UK, Ireland and China, House of Fraser was in the midst of an IT overhaul concentrated on enhancing the shopping experience.

Rimini Street Solution

Rimini Street supports House of Fraser’s EBS customizations, while also enabling the retailer to avoid expensive, vendor-forced EBS upgrades. This means that House of Fraser can run its stable EBS application as-is, and still receive mission-critical payroll updates at no extra cost, ensuring it is able to maintain compliance. Because of this strategic flexibility, House of Fraser is able to focus IT resources towards multichannel operations and projects that are aimed at innovating the in-store shopping experience. These initiatives will generate far greater value to both the business and its customers, and having independent support for its E-Business Suite and Oracle Database applications is optimizing IT costs and aligning IT to drive business innovation.

Client Results

  • Funded Innovative and Valuable Strategic Initiatives: Rimini Street allows House of Fraser to optimize IT costs and direct those funds and resources towards multichannel initiatives and projects designed to innovate the shopping experience.
  • Received Premier-Level Support Including Support for Customized Code: House of Fraser can continue running its customized EBS and Database applications without having to endure mandatory upgrades from the vendor.
  • Received Mission-Critical Payroll Updates at No Extra Charge: Rimini Street provides crucial global tax, legal and regulatory updates for House of Fraser’s existing, customized EBS release.