Challenges

A redesigned medical campus with cutting-edge facilities at Augusta’s MaineGeneral Health runs effectively on a stable PeopleSoft 8.9 financials system. To fund healthcare IT initiatives designed to create innovative services to match its modern facilities, MaineGeneral needed to divert funds from expensive vendor support and maintenance. Avoiding forced upgrades to a system that performed more than adequately could also get the organization off the upgrade treadmill.

Rimini Street Solution

Rimini Street’s streamlined and well-organized onboarding process helped ensure that the transition to independent support went smoothly. During onboarding, properly archiving already-purchased upgrades offered MaineGeneral the flexibility to upgrade at a time of its choosing. With assigned Primary Support Engineers (PSEs) who provide highly personalized support, Priority 1 incidents receive a response in 10-minutes or less.

Client Results

• Reduced yearly support costs 50 percent and avoided unnecessary and expensive upgrades, allowing the organization to funnel savings into staffing new projects and renovating a regional health center.
• Continued to receive value from the existing PeopleSoft system well into the future.
• Saved staff time and used it more efficiently through support from PSEs who are familiar with the organization and its IT environment.