Growing a manufacturing operation of custom-designed and engineered access hardware requires a single SAP ECC instance operating in multiple countries. That was Southco's plan when the global economy nosedived after 2008. Wanting to reduce maintenance costs in order to continue with expansion, the company sought independent support to keep ECC running, while also rolling it out in the UK and Asia. Southco IT knew it would encounter unexpected problems as it adapted SAP to new regions and wanted a partner who could handle customizations and international issues.
Rimini Street Solution
Southco chose independent support from Rimini Street based on the strong endorsement of a CIO at another SAP licensee. With instant 50 percent savings over vendor maintenance, Southco could redirect funds to international expansion, Supported by Rimini Street assigned Primary Support Engineers (PSEs), Southco received global 24/7/365 response time of 15 minutes or less for Priority 1 issues with SAP ECC applications, international customizations, and technology stack conflicts.
- Diverted the savings from switching to Rimini Street to expanding international rollout of ECC 6 and thereby growing Southco's customer base.
- Cleared a large backlog of unresolved cases with Rimini Street assistance, providing time to focus on international expansion.
- Resolved unusual technical issues quickly, as business processes expanded to new regions and customizations were added to accommodate new business.