Rimini Street, Inc

“I can confirm that our savings from switching to Rimini Street Support have actually been greater than 50 percent, and that’s been a major benefit for us. I was able to decrease the IT budget without compromising service.”

Hasso Ercelebi, CIO
Sympatex Holding

Challenges

Sympatex Holding's biggest IT line item, aside from personnel costs, was vendor support for SAP ECC 6.0. The German textile industry is highly competitive, and the company's CIO continually scrutinizes service and support costs to determine what is necessary and what is not. Key discoveries: Eliminating unused SAP licenses did not reduce overall support costs. And changes to German tax legislation required extensive work on the SAP Travel Management module.

Rimini Street Solution

The ability to receive unbiased and expert advice was a key driver in the decision to go with independent support from Rimini Street. Sympatex has now reduced cost of ownership of its SAP footprint. In addition, the company has gained highly responsive support for customizations; avoided forced upgrades; and obtained comprehensive tax, regulatory, and legal systems tailored to its specific requirements.

Client Results

  • Reduced its IT budget significantly.
  • Improved both the effectiveness and timeliness of issue resolution.
  • Increased savings through support for customizations, eliminated forced upgrades, and streamlined support processes.
  • Received comprehensive tax guidelines and updates in response to complex changes in German travel and expense regulations.

Download Story