Rimini Street, Inc

“With Rimini Street Support, we are able to devote valuable resources to other innovations and business programs and look forward to further increasing the return on investment of our SAP system.”

Steve Airton, United Biscuits UK Information Services (IS) Controller
United Biscuits


Even the most popular purveyor of snacks must change its recipe for business success when the global economy cools. United Biscuits creates and markets sweet and savory snacks, managing its business with a stable SAP ECC 6.0 application suite. However, the economic uncertainty of supply and consumer demand means that every expense must be carefully scrutinized for value. Determining that SAP ECC 6.0 worked well, the company decided that reducing SAP maintenance expenses was a recipe for better value. The only necessary support the vendor provided was yearly tax, legal and regulatory updates in compliance with Her Majesty's Revenue & Customs (HMRC).

Rimini Street Solution

United Biscuits, like all other organizations that depend on payroll applications, must update its payment systems annually with the latest tax, legal and regulatory changes. After moving to Rimini Street for independent support, United Biscuits receives custom-tailored update packages that keep its SAP ECC system compliant in all the countries in which it operates.

Client Results

  • Eliminated the growing cost of vendor maintenance, reducing it by half with Rimini Street in-country Primary Support Engineers (PSEs).
  • Avoided unnecessary and expensive software upgrades by keeping a stable SAP ECC 6 system running smoothly with Rimini Street personalized support.
  • Received a custom-tailored tax, legal and regulatory update package from Rimini Street, sparing the company the time and effort of weeding out information that does not apply.

Download Story