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Kien Phung is responsible for advancing and managing the delivery of all Siebel support services for Rimini Street clients. He leads a global team of technical and cross-functional experts who provide customer-centric solutions for Siebel Customer Relationship Management (CRM), Oracle Business Intelligence Enterprise Edition, and Siebel Universal Customer Master. Rimini Street Support for Siebel, which Mr. Phung relentlessly focuses on total client success and satisfaction,is the recipient of the prestigious Stevie Award for Outstanding Customer Service.
Mr. Phung’s career spans 19 years in the information technology industry and more than 14 years of hands-on experience with the Siebel application. Prior to joining Rimini Street, he worked as a Siebel Administrator, an independent Siebel contractor, and a senior member of the Professionals Services organization at Siebel Systems. Mr. Phung has developed and architected Siebel applications on numerous releases from Siebel 6 to Siebel 8. In addtion, he has played a leadership role in a number of full life cycle implementations in the manufacturing, financial services and communication services industries. Mr. Phung has fulfilled key roles for Fortune 500 companies including project manager, tactical business analyst and strategic CRM consultant for executives.
Mr. Phung holds a Bachelor of Science in Physics from Harvey Mudd College, Claremont, California.