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Mr. Costello is a 28 year veteran of the enterprise technology industry and a leader with proven P&L results in enterprise software customer success, sales, services, and partner ecosystems. He has experience working with startups and Fortune 500 companies, and domain expertise in ERP, CRM, business analytics, cloud technologies, and subscription management. Mr. Costello has built, turned around, scaled and led innovative and fast-growing organizations, from small teams to large divisions of significant, global scale.
Mr. Costello oversees Rimini Street’s global account management program that is responsible for assuring client success, satisfaction, service adoption and utilization, licensed product and support service value maximization, retention and identification of service upsell and expansion opportunities. In this role, he leads the strategic vision, operations and execution for this global program that provides mission-critical, trusted-advisor account services to every Rimini Street client from initial contract execution.
Previously, Mr. Costello held other management positions in the enterprise software industry, including senior executive roles with SAP, Siebel Systems and Oracle. At SAP, Mr. Costello served as executive vice president and general manager of SAP’s Business Analytics and Global Services divisions, where he managed revenues in excess of $1 billion. At Siebel Systems, Mr. Costello served as senior vice president of Professional Services. At Oracle, Mr. Costello served as vice president for Oracle’s consulting business. Immediately prior to joining Rimini Street, Mr. Costello was the senior vice president of Global Services at Zuora, Inc.
Earlier in Mr. Costello’s career, he served in a variety of positions for Price Waterhouse and Booz, Allen & Hamilton.
Mr. Costello is a graduate of U.C. Berkeley (BA in Psychology and Economics).