Our people are what drives Rimini Street. People who are highly trained in not only enterprise software support but also in providing you with the utmost in customer service. We assign you a Primary Support Engineer you know by name, not by waiting to hear who picks up your call. Our teams take the time to understand your software landscape, your company goals and your most pressing challenges. We combine unmatched personalized service with top tier software expertise and put that expertise on the front line. Get to know our team today.
Meet Our Team
LEARN MORE ABOUT HOW WE SUPPORT YOUR PRODUCT
Anthony - Senior EBS Finance Analyst
"My clients don't need to worry about future changes in tax and legal regulations. I provide technical updates to keep them legally compliant as international tax laws and Government regulations change. I also own 3 motorcycles, have a paragliding club pilot’s license, and am a trainee beekeeper."
Kalpana - QA SAP Payroll Analyst
"My role in QA specifically ensures that I bring our clients exceptional service and even exceed exceptional whenever possible. No detail is too small. One of the reasons I would love to one day buy, renovate, and sell a neglected home -- so I can watch over every detail of the project.”
Richard - Enterprise Support Engineer
“We do not pass a client’s issue back to them or blame someone else for it. My commitment to customer satisfaction means I will own a problem to resolution, including problems with customized code. I am also committed to playing board games and planning a dream trek to Patagonia.”
Emi - Senior E-Business Suite Support Engineer
“I build trusted relationships with my clients by focusing on communication and providing services for any and all inquiries, custom or not. For critical issues, on average a client gets a response within 5 minutes. Building relationships is so important to me both professionally and personally. I support a pet rescue shelter in my hometown that keeps pets out of government-run facilities and provides them a comfortable place while they find a forever home.”
David - Senior SAP HR/Payroll Support Engineer
“When moving away from vendor support, clients want assurance that they are in safe and knowledgeable hands. The personal service that I provide reassures that not only are they safe, but in my hands, they will always be able to count on me. This is also why I love team sports, including playing in a few Football Aid Charity matches – I am always someone ready to catch a pass for the team."
Joe - Senior SAP Support Engineer
“I’m pleased to provide our clients a first point of contact that is highly qualified to address their issues and motivated to drive the resolution of those issues with rapid response support not available elsewhere. But when the job is done, if I’m not constructing elaborate cosplay costumes for parties and Comic Con with my family, I can be found polishing my collection of The Lord of the Rings swords.”
Client Success Stories
Enterprise Software Support Model Comparison
Enjoy the benefits of 24/7/365 access to a named, regionally based Primary Support Engineer. You won’t have to find your way through phone trees, roadblocks and call avoidance tactics when faced with support issues anymore. Your assigned team is dedicated to your success. On average, our clients get a call back within 5 minutes. Our ultra-responsive support model also includes valuable services not included with standard vendor support, including support for customizations, interoperability and performance tuning. See it for yourself. The clear path is on Rimini Street.
Save 50% on Oracle® and SAP® support fees. Guaranteed.
Are you still paying for outdated and expensive vendor support? There's a better way. You can achieve significant savings and enjoy ultra-responsive support for your Oracle® and SAP® products. We deliver the following services and much much more!
- Upgrade flexibility
- Support for customization at no extra cost
- 24/7/365 access to your personal support engineer
- Global tax, legal and regulatory services