Myths, Pitfalls and Realities around Enterprise Software Support
The independent enterprise software support movement is thriving, but doubters remain. For example, it is commonly believed that once you switch to independent support, you are "frozen" and can no longer upgrade.
This easily digestible brochure dispels that myth and others, looking at some of the misconceptions that may have prevented companies from pursuing independent support, and contrasting these lingering objections with the actual facts and realities, along with specific practical guidance. Included is a comprehensive checklist for the reader on how to avoid the pitfalls and realize more value from enterprise software support.