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Improved Service, Flexibility and Ability to Avoid Upgrades Highlighted as Key Benefits in Addition to Annual Support Fee Savings
LAS VEGAS, January 26, 2012 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including SAP AG (NYSE:SAP) software and Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite and Oracle Database software, today announced findings from a report by Nucleus Research validating the benefits that SAP licensees achieved with Rimini Street Support for SAP. Nucleus, a leading provider of investigative information technology research and advisory services, recently published the research report, "Saving on SAP with Rimini Street," based on an independent research project it conducted in conjunction with Rimini Street clients.
According to Nucleus, "Rimini Street customers were able to maintain or improve their level of SAP application support while typically cutting their annual support costs by 50 percent." Nucleus' report verified that significant cost savings from both reducing annual support costs and avoiding unnecessary upgrades were major motivating factors driving organizations to switch to Rimini Street.
Color Spot Nurseries, a distributor of high quality plants to more than 2,000 retail and commercial customers in the U.S., is one such company that was able to avoid a forced upgrade by switching to Rimini Street. Color Spot moved to third-party support in 2010 for its SAP applications and as a result, saved at least $200,000 per year in expensive upgrade costs. The company was also able to reduce its software maintenance and support fees from 20 percent to a mere nine percent of its total IT budget and redirect the savings towards other projects and innovations.
"We realized that we had a stable SAP environment and that the cost of an upgrade would far outweigh the benefits, yet our vendor maintenance fees were only going to increase over time," said Eric Robinson, director of IT at Color Spot Nurseries. "By switching to Rimini Street, we were able to shift a significant portion of budget towards new projects."
"Our research of Rimini Street clients running SAP software confirmed that companies are spending the majority of their IT budgets on supporting their existing operations, with a significant percentage spent maintaining their SAP systems," said Rebecca Wettemann, vice president, Nucleus Research. "As the cost burden of maintaining enterprise software continues to consume IT budgets and limit innovation, SAP licensees are exploring alternatives such as third-party support to drive greater ROI from their software investments, avoid costly upgrades, and improve the level of support they receive for their SAP applications."
In addition to cutting support costs in half as well as preventing forced upgrades, Nucleus found that Rimini Street clients also benefitted in several key areas:
Greater flexibility - Unlike vendor support, Rimini Street's Support Program for SAP includes support for software customizations, at no extra charge
Faster response times - Rimini Street guarantees a 30-minute response from the time of the request, with average response times of 3.5 minutes
More experienced support team - Rimini Street assigns each client a dedicated Primary Support Engineer (PSE) with an average of at least 10 years of experience and backed by a team of experts with direct knowledge of the client's software environment
"We are pleased that Nucleus Research has verified that third-party support delivers significant and immediate cost savings, helping companies address IT budget challenges and free up vital funds for innovation," said Seth Ravin, Rimini Street CEO. "In addition, the report highlights how hundreds of Rimini Street clients around the world are benefitting from service capabilities that exceed the software vendor's standard support program, including full support for customizations at no additional charge. Rimini Street remains committed to helping companies save millions of dollars in annual maintenance and related support costs and providing ultra-responsive support, while extending the life of their software investment."
To download a copy of the Nucleus Research report, click here or visit www.riministreet.com/resources_collateral.php
Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save 50 percent in annual support fees and save up to 90 percent in total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least ten years. Hundreds of global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit http://www.riministreet.com/ or call within the USA (888) 870-9692 or internationally +1 (702) 839-9671.
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Note to Editors: Nucleus Research report available for download here or at www.riministreet.com/resources_collateral.php
 Nucleus Research, "Research Note: Saving on SAP with Rimini Street," Document L83, October 2011, p. 1.