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Oracle Licensees Choosing Rimini Street to Receive More Responsive Service, Cut Annual Support Fees by 50 Percent and Avoid Expensive Upgrades
LAS VEGAS - Collaborate12 Conference, April 23, 2012 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including SAP AG (NYSE:SAP) software and Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite and Oracle Database software, today announced accelerated growth in new client contracts for Rimini Street Support of Oracle applications. New sales bookings for support of Oracle applications totaled $217 million since last year's Collaborate11 conference, three times the new sales bookings compared to the prior year. Further highlighting recent momentum, Oracle-related new sales bookings in the past six months are larger than new sales bookings for the prior two years combined.
Demand for third-party support is stronger than ever among Oracle licensees. Rimini Street has signed large seven-figure deals across the Oracle product lines in the past year, driving record results as PeopleSoft, JD Edwards, Siebel, Oracle E-Business Suite and Oracle Database licensees switch to Rimini Street Support as their preferred annual support program. In addition to significant bottom line savings, Oracle licensees are choosing Rimini Street Support for its innovative, premium-level service, which includes a named Primary Support Engineer (PSE) assigned to each client, 24/7 support coverage, 30-minute guaranteed response times, support for customizations at no additional fee and support for a minimum of 10 years for existing releases without required upgrades.
National Future Farmers of America Organization (FFA), a national youth organization of more than half a million student members as part of local FFA chapters across all 50 states, selected Rimini Street in 2010 to curb out-of-control annual vendor maintenance costs for its PeopleSoft 8.9 application and avoid an unnecessary and costly upgrade to PeopleSoft 9.1. Since then, they have benefited from cost savings of 50 percent off their annual vendor maintenance fees and more responsive service, including the resolution of an outstanding issue by Rimini Street support engineers that had remained unresolved by the software vendor for nearly three years.
"FFA is extremely pleased with the level of support and responsiveness we have received from Rimini Street, and more importantly the partnership that the PSEs have developed with my team," said Joel Gibbons, compliance officer and senior team leader of Enterprise Systems at FFA. "Rimini Street has helped FFA extend the life of our stable PeopleSoft release and avoid an expensive upgrade with little meaningful ROI. We couldn't be happier with our decision to move to Rimini Street Support."
Like FFA, an increasing number of Oracle licensees, ranging from Fortune 500 and Global 100 companies to mid-market and public sector organizations around the world, are turning to Rimini Street to take back control of their ERP release strategy by avoiding costly forced vendor upgrades and maximizing ROI from existing software applications. Key findings from a recent Oracle Applications User Group (OAUG) customer survey found that the majority of Oracle licensees (73 percent) are compelled to upgrade simply because support for their current release was ending, rather than to gain any benefits from new features or functionality. Rimini Street clients are saving millions of dollars by avoiding upgrades with no ROI.
"More and more Oracle software licensees around the world are choosing to maximize the value and ROI from their existing Oracle application and technology software investments, save up to 90 percent in total operating costs, increase their flexibility and get more responsive service by switching their annual maintenance to Rimini Street," said Seth Ravin, Rimini Street CEO. "We are very pleased to help hundreds of clients like FFA achieve their system strategy, financial and maintenance goals through our award-winning support services."
Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save 50 percent in annual support fees and save up to 90 percent in total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least ten years. Hundreds of global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit http://www.riministreet.com/ or call within the USA (888) 870-9692 or internationally +1 (702) 839-9671.
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 OAUG Research Line, "ERP Upgrades: What's Your Philosophy? 2012 OAUG Survey on Enterprise Application/ERP Suite Upgrade Strategies," February, 2012, pp. 11, 16.