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Next-Generation Support Program Enables Beekley to Deliver World-Class Customer Care While Achieving Substantial IT Savings
LAS VEGAS, May 30, 2007 - Rimini Street, Inc., the leading independent maintenance and support provider for Siebel, PeopleSoft, and JD Edwards (NASDAQ: ORCL) software, today announced that Beekley Corporation has achieved an annual savings of more than 50 percent in Siebel system support costs and has received better overall service as a result of replacing Oracle Corporation's maintenance and support services with Rimini Street's innovative, next-generation support program over one year ago.
Beekley Corporation is a medical products company dedicated to creating innovative solutions that improve communication in diagnostic settings, such as radiology skin markers and biopsy systems. Beekley found that instability in their mission-critical Siebel Sales CRM application and long delays in the standard vendor maintenance program were negatively impacting their sales and customer care levels. To resolve the issues and avoid disruptions, the Beekley IT organization sought to put in place a stronger, long-term support solution.
Beekley began using Rimini Street's services in early 2006 to support Siebel Sales and has realized several benefits. Experienced Rimini Street experts quickly diagnosed the system issues and implemented changes that stabilized the system. Rimini Street engineers learned about Beekley's environment and have reduced the burden on the IT department by quickly resolving issues. Rimini Street's high quality, responsive support keeps the Siebel system running smoothly, allowing Beekley's IT department to focus on its primary objectives in supporting the business.
"Beekley is focused on providing world-class customer care," said Ray Thomas, Beekley's Director of Finance and IT, "We can't deliver on that goal without high-quality, responsive support for our mission-critical Siebel system. Rimini Street has exceeded our expectations with excellent response times from knowledgeable and experienced people who know our system, and by providing the technical services we never thought we could get from a support agreement. As a result, we've been able to halve our annual support costs in our first year of support from Rimini Street, without any pressure to upgrade or migrate to a new software platform."
Designed to deliver value and responsiveness to clients at a significant cost savings, Rimini Street Support Services for Siebel, PeopleSoft, and JD Edwards licensees is a next-generation support model that includes premium features, such as a dedicated Primary Support Engineer and 24x7 support with a "30 minutes or less" response time for serious issues at a savings of more than 50 percent in annual support fees.
"Rimini Street guarantees and delivers the best service level in the industry," said Seth Ravin, president and CEO, Rimini Street. "We're pleased to provide Beekley and many other Siebel clients with the service they want at more than a 50 percent savings compared to their current support spend with the software vendor."
Rimini Street is the leading independent provider of enterprise software support services. The company is redefining the market with an innovative, next-generation support program that enables Siebel, PeopleSoft, and JD Edwards licensees to remain on their current software release without any required upgrades or migrations for ten years or more. In addition to a higher service-level commitment, Rimini Street provides customers with an average savings of more than 50 percent in annual support fees when compared to Oracle. To learn more, please visit www.riministreet.com or call (702) 839-9671.
Rimini Street and the Rimini Street logo are trademarks of Rimini Street, Inc. All other company and product names may be trademarks of their respective owners. Copyright © 2007. All rights reserved.