- Services Overview
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LAS VEGAS - September 16, 2014 - Rimini Street, Inc., the leading independent provider of enterprise software support for SAP AG's (NYSE: SAP) Business Suite and BusinessObjects software and Oracle Corporation's (NYSE: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion and Oracle Retail software, today announced that Sympatex Holding GmbH, a leading global textiles manufacturer based in Germany, has successfully utilized Rimini Street support for its SAP ECC 6.0 release since 2010. Since switching to Rimini Street from SAP support nearly four years ago, Sympatex has decreased its annual IT budget significantly while improving support for its SAP system. As part of its support services with Rimini Street, the top worldwide producer of high-tech functional materials and textiles is also receiving comprehensive tax, legal and regulatory updates. Recently, Rimini Street’s global tax, legal and regulatory team delivered to Sympatex significant updates to a new tax legislation required by the German government.
"Before we switched to Rimini Street four years ago, our biggest expense in IT after personnel costs wasSAP support. Today, I can confirm that our savings from switching to Rimini Street are greater than 50percent, and that's been a major benefit for us," stated Sympatex Chief Information Officer Hasso Ercelebi."But what's equally significant is the fact that I was able to decrease the IT budget while receiving betterservice and issue resolution."
“We are happy with our SAP system, but in Rimini Street we have a partner that is truly independent and committed to championing Sympatex’s best interests, rather than SAP’s,” added Ercelebi, As one of Europe’s leading providers of innovative, environmentally friendly textile processing technology, Sympatex delivers textile expertise, advanced manufacturing techniques and stylistic inspiration to nearly 98 percent of all classic menswear suppliers. The company relies heavily on its existing SAP ECC 6.0 release for financial accounting, planning, logistics material management, sales, distribution and other business processes.
In 2010, Sympatex switched to Rimini Street and immediately decreased annual support fees by 50 percent compared to SAP support, reducing one of their largest IT expenses. Sympatex also gained additional savings from Rimini Street’s support for customizations, avoidance of forced upgrades and streamlining of support processes. Added together, these cost savings enable many clients like Sympatex to save up to 90 percent on total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least 15 years after switching to Rimini Street.
As part of its standard support program, Rimini Street provides all tax, legal and regulatory updates required to keep Sympatex in full tax, legal and regulatory compliance.
For example, in late 2013, the German government published new tax legislation to take effect in 2014 that significantly affected all companies running SAP’s Travel Management module. Rimini Street responded by delivering all necessary code changes and SAP table updates, as well as documentation detailing the adjustments needed to its internal processes for tracking commuting allowances, overnight stays, additional meals and expenses abroad.
“I was very impressed with Rimini Street’s thoroughness in dealing with the regulatory changes,” Ercelebi recalls. “I appreciated that Rimini Street went into such depth, and were willing to openly dialog with us about how to correctly interpret some of the legislation’s vague language. Rimini Street went above and beyond to ensure that we got all the details right, and to provide us with a good solution.”
Rimini Street's ISO 9001:2008 certified tax, legal and regulatory practice helps clients of all sizes keep their applications up-to-date and compliant. To ensure timely and accurate updates, Rimini Street's dedicated team works directly with government organizations and thousands of additional sources to identify, analyze and deliver update capabilities for nearly 200 countries.
"Rimini Street is pleased to provide its premium-level, hyper-responsive support services to Sympatex, including comprehensive tax, legal and regulatory updates, support for customizations as well as an assigned Primary Support Engineer available 24X7X365," said Seth Ravin, CEO, Rimini Street. "Companies operating in Germany, across EMEA and around the world are increasingly looking to maximize the value they get from their Oracle or SAP applications. Rimini Street has already signed more than 850 clients, including 91 Fortune 500 and 16 Global Fortune 100 organizations."
Rimini Street is the leading independent provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save up to 90 percent on total support costs over a decade, including saving 50 percent on their annual support fees. Clients can remain on their current software release without any required upgrades or migrations for at least 15 years after switching to Rimini Street. Hundreds of clients, including global, Fortune 500, midmarket, and public sector organizations from across a broad range of industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit www.riministreet.com or call within the USA 888-870-9692 or internationally +1 702-839-9671.
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