Press Releases

Rimini Street Expands Support Offering to Include Oracle Retail Products

9/23/2013

Company Launches First Industry-Specific Support Service to Help Retek Licensees Gain Value-Driven Annual Support Option and Vendor Choice

SAN FRANCISCO - Oracle OpenWorld 2013, September 23, 2013 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including SAP AG's (NYSE:SAP) Business Suite and BusinessObjects software and Oracle Corporation's (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database and Hyperion software, today announced the expansion of its maintenance and support services to cover Oracle's Retail products, specifically starting with support for several of the acquired Retek applications. Driven by high demand from licensees for retail-specific software support, Rimini Street Support for Oracle Retail is available immediately and includes the same innovative, high-value services, such as 30-minute guaranteed response time from a named Primary Support Engineer (PSE) and performance support, that have made Rimini Street the leading third-party enterprise software support program for Oracle and SAP products.

Rimini Street Support Services for Oracle Retail Products

Oracle Retail licensees who switch their annual support to Rimini Street, starting with those running select Retek and related applications, can achieve up to 90 percent savings in overall support costs, including the same 50 percent savings in annual support fees that Rimini Street enterprise application software support clients enjoy today. Rimini Street Support for Oracle Retail offers support for several Retek products, including:

  • Merchandising Operations Management (MOM)
  • Merchandise Planning & Optimization
  • Supply Chain Planning and Execution

Rimini Street Offers Award-Winning Service to Oracle Retail Licensees Running Retek

As the industry-leading, award-winning third-party software support provider recognized by top analyst firms and media alike, including The Stevie® Awards , CIO and InformationWeek, Rimini Street delivers service features that have made it the support provider of choice for nearly 700 organizations around the world – including many of the world’s leading retailers. Rimini Street’s award-winning service includes:

  • 50 percent annual fee savings compared to the software vendor
  • Support for a minimum of 10 years for existing releases without required upgrades
  • Named, local Primary Support Engineer (PSE) assigned to each client
  • 24/7 support coverage with 30-minute-or-less guaranteed response by a senior engineer
  • Named account managers assigned to each client
  • Flexible contract options

In addition to significant savings of up to 90 percent in total support costs and innovative support program features, licensees who use Rimini Street for combined support of their Oracle Retail and Oracle or SAP enterprise applications will also benefit from an integrated service offering with deeper interoperability and configuration support between the retail product and other applications, all from a single provider.

Moreover, Oracle licensees are switching to Rimini Street support for its innovative, premium-level service, which includes a named Primary Support Engineer (PSE) assigned to each client, 24/7 support coverage, 30-minute guaranteed response times, support for customizations at no additional fee and support for a minimum of 10 years for existing releases without required upgrades.

Proven Third-Party Support Leader Expands into Industry Applications

With a proven service delivery track record of more than eight years, Rimini Street is the industry’s recognized leader in third-party enterprise software support. Nearly 700 organizations in 70+ countries, including 75 of the Fortune 500, 16 of the Global 100, as well as midmarket and public sector organizations have selected Rimini Street to receive mission-critical support and updates needed to successfully process billions of dollars in transactions a month, while enjoying a much more responsive support model.

Based on strong demand from existing and prospective clients seeking to run their mature industry-specific applications for the next decade and beyond, Rimini Street’s expansion into the retail sector with Oracle Retail builds on the large client base and strong value among retailers that have made it the Company’s top-performing industry, in terms of market penetration.

Dave Rowe is a 25-year veteran of the enterprise software support industry and senior vice president, chief marketing officer at Rimini Street. Prior to Rimini Street, he oversaw the market strategy for several industry sectors at PeopleSoft, Inc. (now part of Oracle), including the retail sector.

“I have experienced first-hand how the retail industry is focused on delivering value to customers, and I am pleased that we are offering our first industry-specific support offering, Rimini Street Support for Oracle Retail, to help retailers meet both their IT support and cost management challenges,” said Rowe. “This launch is the first step in Rimini Street’s expansion to provide support for a broader array of industry-specific applications that represent more than $25 billion in annual support fees paid to software vendors. We look forward to helping Oracle Retail licensees save up to 90 percent in total support costs and gain ultra-responsive support for their core ERP and Retek products.”

About Rimini Street, Inc.

Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save up to 90 percent on total support costs over a decade, including saving 50 percent on annual support fees. Clients can remain on their current software release without any required upgrades or migrations for at least 10 years. Hundreds of global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit www.riministreet.com or call within the USA 888-870-9692 or internationally +1 702-839-9671.

###

Rimini Street and the Rimini Street logo are trademarks of Rimini Street, Inc. All other company and product names may be trademarks of their respective owners. Copyright © 2013. All rights reserved.

Top