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Online Auction Retailer Benefits from Two Years of Proven Annual Support Cost Savings and Ultra-Responsive Personalized Service
Las Vegas, December 2, 2008 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, JD Edwards software, today announced announced that online auction retailer uBid.com, part of Enable Holdings, Inc. (ENAB.OB), the leading asset recovery solutions company for the world's most trusted brands, has achieved the objectives it hoped to receive when they made the strategic decision two years ago to switch support for its Siebel system to Rimini Street. Since moving to Rimini Street Support, uBid.com has achieved significant annual support cost savings, has received a level of personalized service and responsiveness far exceeding their prior experience with the software vendor, and is positioned to maximize the return on its current system investment for many more years without any expensive required upgrades.
uBid.com, with over 5 million registered customers and more than $1 billion dollars in cumulative product sales, buys brand name excess inventory and auctions it to consumers through its online website. Consumers also have access to excess inventory through uBid.com's new sister website RedTag.com, which offers brand name merchandise in a fixed price format. As part of its strategic IT plan, uBid.com sought to reduce annual software support costs while continuing to leverage and optimize the value of its existing Siebel software investment.
"uBid.com relies heavily on its mission-critical Siebel CRM system to help us provide exceptional care to our customers," said Sally Dahl, vice president, Seller Solutions Center, Enable Holdings, Inc. "After a detailed review and comparison, we found that Rimini Street delivers a better support value and more responsive service compared to the software vendor, and even includes support for our extensive customizations as part of its standard support program at no additional cost."
"Now, two years after switching to Rimini Street, we enjoy significant annual support cost savings and continue to be amazed by Rimini Street's commitment to service and expertise," continued Dahl. "We trust and rely on Rimini Street's ultra-responsive 24-by-7 service, delivered by dedicated, highly experienced support engineers who share our passion for customer service and success. Rimini Street is a proven enterprise software support option that other organizations should seriously consider as part of their strategic IT plan."
"Rimini Street is fully committed to delivering the best service level in the industry," said Seth Ravin, CEO and president, Rimini Street. "Our team is extremely pleased to help uBid.com and many other Global, Fortune 500, mid-market, and public sector organizations achieve an average savings of more than 50% in annual support costs, obtain more responsive service, and continue to drive value out of their existing software investments without any costly required upgrades through 2020 and beyond."
Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, next-generation program that enables Siebel, PeopleSoft, JD Edwards, and SAP licensees to save at least 50% in annual support fees and to remain on their current software release without any required upgrades or migrations through 2020 and beyond. Global, Fortune 500, mid-market, and public sector organizations from nearly all industries have selected Rimini Street as their trusted, software vendor independent support provider. To learn more, please visit http://www.riministreet.com or call (702) 839-9671.
Rimini Street and the Rimini Street logo are trademarks of Rimini Street, Inc. All other company and product names may be trademarks of their respective owners. Copyright © 2008. All rights reserved.