Explore Your Choices

Current State of Software Support | Is Third-Party Support Right for You? | Next Steps

Smart companies are investigating all of their software support and maintenance options. Rimini Street believes it's important for you to have all the facts to make the right decision for you and your organization.

Early adopter clients want to stay on the leading or even bleeding edge of applications and technologies, investing in testing, fixing and growing the next generation of software. We see this now around several technologies and platforms, including Service Oriented Architecture (SOA), middleware and open source. If you and your organization strive to deploy every latest and greatest software release and update, it's possible third-party support and maintenance is not for you. 

However, the majority of customers, and many early adopters, are looking to minimize overall risk and maximize the return on their software investments through alternative support and maintenance while the next generation of software winners and losers is determined.

Is Third Party Support Right for You?

Yes, if one or more of the following applies to your organization:

• You want to reduce costs.
• You want to better align cost with value.
• Your software application is stable and mature.
• Your application is customized.
• You want more responsive, personalized service.
• You don't want to be forced to upgrade.
• You don't want to fund R&D for the vendor's next generation of software that you may never use.
• You want to avoid vendor-imposed "penalty fees."
• You need responsive support for tax, legal and regulatory updates.

Sound like you? Click here to view and download an expanded PDF version of this list. You can use this document within your organization to help make the business case for moving to third-party support.

Next Steps >