- Services Overview
- Support Services
Rimini Street is the leading provider of maintenance and support for enterprise application software.
Our highly experienced management team offers a track record of success focusing on the needs of Siebel, PeopleSoft, JD Edwards, Oracle E-Business Suite, Oracle Database, Hyperion, Oracle Retail, SAP and BusinessObjects software licensees. We have helped hundreds of Fortune 500, midmarket and public sector organizations save 50 percent on their annual support fees, enjoy a more responsive level of software support, and maximize the return on their existing enterprise software investments.
|Standard Support Program Feature||Rimini Street||Vendor|
|Named, Regional Primary Support Engineer for Each Client||■|
|Named, Global Account Manager for Each Client||■|
|24/7 Support with Guaranteed 30 Minutes or Less Response||■|
|Global Tax, Legal and Regulatory Updates||■||■|
|Installation & Upgrade Process Support||■||■|
|Application & Repository Fixes||■||■|
|More Than 50% Annual Cost Savings||■|
|Flexible Coverage Periods & Payment Terms||■|
While some Siebel, PeopleSoft, JD Edwards, Oracle E-Business Suite, Oracle Database, Hyperion, Oracle Retail, SAP and BusinessObjects licensees may choose an early-adopter migration to new technology platforms, many are instead choosing a more conservative path that will allow time for maturity in technology and features, and time to prove out unknown operational challenges, costs and benefits. In the meantime, these organizations are planning to continue using currently available releases for many years — maximizing their return on existing software investments.
Higher Level of Service
Every client is assigned both a named regional Primary Support Engineer and named Global Account Manager who develop an intimate knowledge of your software environment and strategic IT plans to deliver personalized service and maximize your investment in Oracle and SAP.
Support for Customizations
Rimini Street supports all your application code, including your mission-critical customizations.
No Forced Upgrades
Fixes are delivered specifically for your current release, with no requirement to upgrade. Apply only the fixes you need.
Pay for Support, Not New Development
Don't pay for risky new development you may never use.
Longer Release Life Spans
Clients are able to drive a higher ROI out of existing enterprise software investments, creating an opportunity to reallocate annual software maintenance savings to other organizational needs.
Lower Support Fees
Clients save more than 50 percent in annual support fees compared to the vendor's own annual support program.