You Have a Choice of Annual Maintenance Providers

Rimini Street is the leading provider of maintenance and support for enterprise application software.
Our highly experienced management team offers a track record of success focusing on the needs of PeopleSoft, Siebel, JD Edwards, Oracle E-Business Suite, SAP and BusinessObjects software licensees. We have helped hundreds of Fortune 500, midmarket and public sector organizations save 50 percent on their annual support fees, enjoy a more responsive level of software support, and maximize the return on their existing enterprise software investments.

Rimini Street Support Services include the following key features:

Standard Support Program Feature

Rimini Street

Vendor

Named, Regional Primary Support Engineer for Each Client

Named, Global Account Manager for Each Client

24/7 Support with Guaranteed 30 Minutes or Less Response

Global Tax, Legal and Regulatory Updates

Installation & Upgrade Process Support

Configuration Support

Operational Support

Application & Repository Fixes

Documentation Fixes

Customization Fixes

Performance Support

Interoperability Support

More Than 50% Annual Cost Savings

Flexible Coverage Periods & Payment Terms

While some Siebel, PeopleSoft, JD Edwards, Oracle E-Business Suite, Oracle Database, Hyperion, SAP and BusinessObjects licensees may choose an early-adopter migration to new technology platforms, many are instead choosing a more conservative path that will allow time for maturity in technology and features, and time to prove out unknown operational challenges, costs and benefits. In the meantime, these organizations are planning to continue using currently available releases for many years — maximizing their return on existing software investments.

Datasheet: Rimini Street Support Service Features

Benfits of Rimini Street Support Services Include:

Higher Level of Service
Every client is assigned both a named regional Primary Support Engineer and named Global Account Manager who develop an intimate knowledge of your software environment and strategic IT plans to deliver personalized service and maximize your investment in Oracle and SAP.

Support for Customizations
Rimini Street supports all your application code, including your mission-critical customizations.

No Forced Upgrades
Fixes are delivered specifically for your current release, with no requirement to upgrade. Apply only the fixes you need.

Pay for Support, Not New Development
Don't pay for risky new development you may never use.

Longer Release Life Spans
Clients are able to drive a higher ROI out of existing enterprise software investments, creating an opportunity to reallocate annual software maintenance savings to other organizational needs.

Lower Support Fees
Clients save more than 50 percent in annual support fees compared to the vendor's own annual support program.