Rimini Street Support for JD Edwards

Siebel |  PeopleSoft |  JD Edwards | Oracle E-Business Suite |  Oracle Database | Hyperion
SAP |  BusinessObjects

World-Class Support Services for JDE

Rimini Street offers support services for the complete range of JD Edwards applications and releases, from older World AS/400 releases through newer OneWorld/Enterprise One client/server and web-based client releases, including all product lines.

Unmatched JD Edwards Expertise

From application and customization fixes to tax, legal, and regulatory updates and beyond, every JD Edwards Rimini Street client receives personalized service from a Primary Support Engineer with an average of 18 years of JD Edwards experience — you get 24/7/365 support with a guaranteed response time of 30 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all functional and technical aspects and components of your JD Edwards system, including:

• E1 Forms Design Assistant, Table Design Assistant, Table Conversion
  and all other JD Edwards tools
• World: World Writer, Dream Writer, Financial Report Writer and all other JD Edwards tools
• Event Rules, Named Event Rules, C Business Functions
• JDE Kernels
• Object Configuration Manager
• Object Management Workbench
• Scheduler
• Security
• Crystal Reports
• BI Publisher
• Performance Tuning
• Red Stack/Blue Stack

JD Edwards Support Program Features

In addition to standard break/fix support, Rimini Street offers premier support features at no extra
charge - such as ultra-responsive, personalized service and support for customizations, performance tuning and interoperability issues. Learn more.

Global Tax, Legal & Regulatory Update Capabilities for nearly 200 Countries

Rimini Street proactively monitors and delivers updates for all JDE statutory and regulatory requirements, including 1099s and W2s as well as all country-specific financial, HR/payroll and supply chain localizations. Learn more.

CNC Managed Services

Rimini Street offers CNC (Configurable Network Computing) Managed Services for JD Edwards licensees. This enables licensees to utilize Rimini Street as a single provider of both third-party software support and CNC Managed Services for their JD Edwards software applications. Rimini Street CNC Managed Services includes system administration, development support, technical support services, reporting, and system monitoring and optimization. View detailed list of Rimini Street CNC Managed Services.

Licensees who leverage Rimini Street for combined support of their JD Edwards software applications and CNC Managed Services will benefit from a seamlessly integrated service offering that improves business continuity and productivity, reduces risk with reliable access to experienced JD Edwards resources, and delivers faster resolution and fix times with a guaranteed 30-minute response and 24/7/365 global support.

No Costly, Forced Upgrades

With Rimini Street you can remain on your current, stable releases through the next decade and beyond without any required upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.

A Global Solution for International Companies

With offices in Asia Pacific, Europe, Latin America and North America, Rimini Street supports dozens of clients with global operations. Clients include 71 of the Fortune 500 and 15 of the Global 100; Rimini Street supports client operations in more than 70 countries.

Rimini Street experts are standing by to answer your JD Edwards support questions - contact us.