Rimini Street, Inc

Looking to Innovate and Grow Your Siebel CRM Platform?

siebel innovation packs

The Siebel customer experience is changing, as industry analysts believe Oracle is reducing its commitment to Siebel due to the vendor’s shift of the majority of its resources toward cloud applications and services. The reality is that it could be years before cloud applications can fully replace on-premise products as Oracle’s next-generation customer experience (CX) solution leverages Siebel CRM at its core, surrounded by new cloud applications.

The Siebel CRM product roadmap continues through the year 2020 but contains no new must-have features, only annual Innovation Packs, which consist largely of enhancements to earlier existing functionality or specific industry capabilities. Innovation Packs also contain integrations to new Oracle Cloud applications and services, which require their own licenses and support agreements to use.

There Is No Siebel 9 on the Roadmap!

Siebel will continue to be supported by Oracle through the year 2023, but the vendor has made no mention of any future releases beyond the current 8.2 release.

Innovate now! Add new features and capabilities to your existing Siebel CRM with Rimini Street Support.

By moving to Rimini Street’s Premium Support Service for Siebel, you get:

  • 24/7/365 Access To Your Personal Support Engineer
  • Best-in-class SLA response
  • No required upgrades
  • Guaranteed support for your existing Siebel software for a minimum of 15 years
  • Support for most Siebel software releases and product lines
  • Custom code support
  • Configuration and operational support

Leverage your total maintenance savings from Rimini Street to fund strategic IT projects that add new features and capabilities around the edges of your existing Siebel application platform. New capabilities include mobility, advanced analytics and reporting, and integration with other cloud applications and services to extend the effectiveness and productivity of your CRM solution. If you are ready to redirect your IT budget dollars to true innovation around the edges of a mature core CRM application, then contact us today!