Rimini Street, Inc

If you’re concerned about end of support and the risks of Siebel self-support or if you need a gap support solution, talk to us.

siebel support

Rimini Street offers support and maintenance services for a wide range of Siebel products and releases, from the older 5.x to the more recent 8.x releases, including all product lines, regardless of whether or not the release has reached end of support. This includes Siebel Sales, Siebel Service and Siebel Call Center.

We also offer deep technology expertise and troubleshooting skills in Siebel products and tools. Our experts specialize in:

  • Siebel EAI/component interfaces
  • Business process automation/workflow/state models
  • Assignment Manager
  • Siebel Tools configuration, scripting
  • EIM
  • Security — single sign-on, LDAP
  • Server request processing
  • Application Object Manager optimization
  • Load balancing (Round Robin, Resonate, Third-Party)
  • System administration

Suffering from cost pressures, prioritizing and meeting user demands, or limited time to learn new skills? We can help you.

Decreasing technology budgets, close scrutiny over IT purchases and paying annual maintenance fees without seeing significant investment in the application can be frustrating. Third-party Siebel support can help open up your annual budget so you can transform your enterprise’s capabilities without having to worry about expanding your staff or following the software vendor’s forced evolution path. Only with Rimini Street will you get better service, while cutting your costs in half (compared to what you are paying the vendor today).

Award-Winning Support Services for Siebel Products — Includes Support for Custom Code, Performance and Interoperability Challenges

As a leader of your organization, you know the importance of quality support for your Siebel CRM software. Rimini Street has consistently been honored with Golden Bridge and Stevie awards for its premium-level support and superior customer service. Rimini Street's global service delivery team is made up of hundreds of professionals who support client operations in more than 90 countries worldwide.

By moving to Rimini Street’s premium support service for Siebel, you get:

  • 24/7/365 access To Your Personal Support Engineer
  • Best-in-class SLA response
  • Upgrade flexibility
  • Support for all Siebel software releases and product lines
  • Custom code support
  • Configuration and operational support

Self-support of your Siebel software is risky. We can help you gain a better understanding of how to get more from the investments you’ve already made, what the possibilities are and how Rimini Street’s support services for Siebel fit into your next-generation CRM strategy. Whether you’re looking for gap support or a long-term solution, if you are ready to make a real difference in your organization and redirect your IT budget dollars to true innovation, then contact us today!