Best-in-Class Support Services for Mission-Critical CRM

Rimini Street offers support services for a wide range of Siebel products and releases, from older 5.x to more recent 8.0.x releases, including all product lines.

Unmatched Siebel Expertise

For help with everything from application and customization fixes to configuration and operational support, every Siebel Rimini Street client receives personalized service from a Primary Support Engineer with an average of 10 years or more of Siebel experience — you get 24/7/365 support with a guaranteed response time of 30 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your Siebel system, including:

• Siebel EAI/Component Interfaces
• Business Process Automation/Workflow/State Models
• Assignment Manager
• Siebel Tools Configuration, Scripting
• EIM
• Security — Single Signon, LDAP
• Server Request Processing
• Object Manager Optimization
• Load Balancing (Round Robin, Resonate, Third-Party)
• System Administration

Siebel Support Program Features

In addition to standard break/fix support, Rimini Street offers premier support features at no extra
charge — such as ultra-responsive, personalized service and support for customizations, performance tuning and interoperability issues. Learn more.

No Costly, Forced Upgrades

With Rimini Street you can remain on your current, stable releases through the next decade and beyond without any required upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.

A Global Solution for International Companies

With offices in Asia Pacific, Europe, Latin America and North America, Rimini Street supports dozens of clients with global operations. Clients include 52 of the Fortune 500 and 13 of the Global 100; Rimini Street supports client operations in more than 65 countries.

Rimini Street experts are standing by to answer your Siebel support questions —
contact us.