Rimini Street, Inc

Rimini Street Support for JD Edwards

Premium Maintenance, Support and Managed Services for JD Edwards

Rimini Street offers support services for a wide range of JD Edwards World, OneWorld and EnterpriseOne products and releases.

Oracle’s lack of announcements for new JD Edwards releases has customers anticipating a forced migration to Fusion sometime in the future.

JD Edwards customers can take control of their ERP roadmap and develop IT strategies to help them evolve and grow the business by:

  1. Integrating best-of-breed solutions around their existing JD Edwards platform
  2. Operating JD Edwards with the latest infrastructure including browsers, OS and databases
  3. Redeploying key resources towards strategic IT projects

No Costly, Forced Upgrades

With Rimini Street you can remain on your current, stable releases for a minimum of 15 years without any required software upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.

Support Program Features

  • Named, Regional Primary Support Engineer
  • 24/7 Support with Guaranteed 15 Minute or Less Response Time for Critical Issues          
  • Application & Repository Fixes       
  • Customization Fixes         
  • Documentation-Only Fixes        
  • Configuration Support      
  • Operational Support

Unmatched JD Edwards Expertise

From application and customization fixes to tax, legal, and regulatory updates and beyond, every JD Edwards Rimini Street client receives personalized service from a Primary Support Engineer with an average of 22 years of JD Edwards experience — you get 24/7/365 support with a guaranteed response time of 15 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all functional and technical aspects and components of your JD Edwards system, including:

  • E1 Forms Design Assistant, Table Design Assistant, Table Conversion and all other JD Edwards tools
  • World: World Writer, Dream Writer, Financial Report Writer and all other JD Edwards tools
  • Event Rules, Named Event Rules, C Business Functions
  • JDE Kernels
  • Object Configuration Manager
  • Object Management Workbench
  • Scheduler
  • Security
  • Crystal Reports
  • BI Publisher
  • Performance Tuning
  • Red Stack/Blue Stack

JDE CNC Managed Services

Rimini Street offers CNC Managed Services for JD Edwards licensees, who can leverage Rimini Street as a single-source provider of both independent software support and CNC Managed Services for their JD Edwards software applications.

Service Offering Description
Package Builds and Deployments Build the changes to business applications and deploy to various client and server platforms
Development Object Promotions Migrate changed objects through Object Management Workbench
Environment/Data Refreshes Necessary periodic environment copies of production environment to other environments ensuring continuity of development and testing validity
Operational Support Printer Maintenance, Job Queue Maintenance, User/Security Administration, Job Scheduler Administration, Technical Next Number Verification, Log Clean Up and Technocal Data Purging
System Monitoring Performance, Disk Space, CPU Utilization, System Uptime, Workflow Processing, Job Completion
Additional 5-Hour Blocks of Corrective Action Time Results from support issues requiring correction action
Monthly Reporting Activity Completion Signoff, Performance Trend Reporting, System Monitor Reporting
Special One-Time Fixed Fee Activities New Web Server Installation, New Application Server Installation, Tools Release Upgrade, Language Installation, Environment Modifications
Initial System Health Check A series of checkpoints and verifications for your EnterpriseOne system, technology stack and processes to discover occuring or potential issues. 
SOX Audit Reporting Support Assist in compiling data and reporting against IT operational controls for SOX or internal compliance
FDA Audit Reporting Support Assist in compiling data and reporting against IT operational controls for FDA or internal compliance

JD Edwards World Managed Services

JD Edwards World licensees can now enjoy the same advantages and benefits of managed services including systems administration, monitoring and operational support.

Service Offering Description
Objects Promotions Promote Objects thru the process from Development thru Production using SVR
Support JDE to 3rd Party Software Interfaces Support JDE interfaces to KRONOS, Gross UP, Manhattan, Lava Scanner, Formscape, Gentran Mapping, COGNOS, ITLS, LATS (Liaison Trailblazer) & PIX
Environment/Data Refreshes Necessary periodic environment copies of production environment to other environments ensuring continuity of development and testing validity
Operational Support Printer Maintenance, Job Queue Maintenance, Job Scheduler Administration, Log Clean Up and Technical Data Purging
System Monitoring Daily Reviews of Disk Space, Job Queues, Long running jobs, IBM Advanced Job Scheduler
Software Support Support of RPGIII and RPG/ILE Custom Software
User Security Maintain JDE and AS/400 User Security
Case Management Business Analysts & Help Desk will be trained to enter cases directly into Salesforce.  Use Customers"Manage Engine" for User Security

Global Tax, Legal & Regulatory Update Capabilities for nearly 200 Countries

Rimini Street proactively monitors and delivers updates for all JDE statutory and regulatory requirements, including 1099s and W2s as well as all country-specific financial, HR/payroll and supply chain localizations. Learn more.

Rimini Street experts are standing by to answer your JD Edwards support questions

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