Rimini Street, Inc


Get ultra-responsive support for Oracle Database while radically reducing annual maintenance costs.

Rimini Street provides independent support for your Oracle Database, enabling you to save 50 percent on annual support fees and avoid expensive forced upgrades. Savings can be reinvested to enable innovation where it can drive true business value.

Rimini Street can support Oracle Database in conjunction with applications from Oracle and SAP or as a standalone. Oracle Database clients around the world are supported in implementations ranging from a single server to large, complex environments with thousands of global database instances, and from small data storage requirements to as much as 60 TB of storage.

Get started with Oracle Database support. Let's talk.

Supported Oracle Database Releases

Rimini Street supports Oracle Database releases 8i, 9i, 10g, 11g and 12c.

The Hidden Truths About Oracle Database Support

You may be paying full maintenance fees for a database that isn’t fully supported! In a 2017 survey of Oracle Database licensees, 74% of respondents reported running Oracle Database 11.1 or earlier; these releases are in Sustaining Support, meaning they are no longer fully supported by Oracle. Of the survey respondents, 48% didn’t know, or were confused about what was supported in their database environment. For more information, read this survey report now.

"We don’t pass a client’s issue back to them or blame someone else for it. My commitment to customer satisfaction means I will own a problem to resolution."

You deserve a support program engineered for you. Engineered for Support means that on Rimini Street you’ll find smart, passionate support engineers singularly focused on providing the highest level of enterprise software support available.

  • You'll know your Primary Support Engineer (PSE) by name — like Joe, Emi or Kalpana.
  • We guarantee a response to critical issues within 15 minutes (actual average response time is less than five minutes).
  • As a Level 3 engineer, your PSE has an average of 15 years of front-line Oracle Database product expertise.
  • Backed by an entire technical organization, your PSE will work to derive every bit of value out of your existing ERP platform for the next 15 years.

Over 1,300 companies worldwide have made the switch to Rimini Street

“We have over 50 database instances that work together to create one giant application - it's a monolithic ecosystem. And because we're in retail, uptime is critical. An outage could mean millions in lost potential revenue.”

Neal Johnson, Director IT Service and Operations, House of Fraser


Want your Oracle Database support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetOracle Premier & Extended SupportOracle Sustaining Support
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Installation and upgrade support
Pre-existing only
Configuration support
Pre-existing only
Operational support
Pre-existing only
Application, repository and documentation fixes
Pre-existing only
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
50% annual cost savings

Supported Oracle Database Technical Components

Our program for Oracle Database licensees includes support for:

Active Data Guard
Advanced Compression
Advanced Security
Application Express
Data Masking
Database Diagnostics and Configuration
Database Vault
Enterprise Manager
GoldenGate
In-Memory Database Cache
OLAP
Partitioning
Performance Tuning
Provisioning and Patch Automation Pack
Real Application Clusters (RAC)
RMAN, DBCA, DUA, NetCA, OUI
SQL*Plus, SQL*Loader, Developer
Warehouse Builder