Rimini Street Support for Oracle E-Business Suite
Enterprise Support and Maintenance For Oracle EBS
Rimini Street offers support and maintenance services for a wide range of Oracle E-Business Suite 10.7 and later applications releases, including all major product lines.
"I can tell you without a doubt that the quality of Rimini Street engineers is spot on. They look out for our best interests, which is something we highly value. Rimini Street is not only a trusted advisor, but really like family."
- Eric Brown, EVP & CIO, NCI Building Systems
Unlock the Competitive Advantage by Developing Your Own E-Business Suite Strategy and Roadmap
E-Business Suite is a stable and mature ERP platform and many organizations are very satisfied with their current release. Despite this, many Oracle EBS find themselves forced to upgrade just to stay on a supported version from the vendor.
E-Business Suite customers can take control of their ERP roadmap to evolve and grow the business by:
- Maintaining the current EBS version that works for the business
- Receiving support for existing and planned customizations
- Redeploying key resources towards strategic IT projects
No Costly, Forced Upgrades
With Rimini Street you can remain on your current, stable releases for a minimum of 15 years without any required software upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.
Enterprise Support Program Features
- Named, Regional Primary Support Engineer
- 24/7 Support with Guaranteed 15 Minute or Less Response Time for Critical Issues
- Application & Repository Fixes
- Customization Fixes
- Documentation-Only Fixes
- Configuration Support
- Operational Support
Unmatched Oracle E-Business Suite Expertise
From application and customization fixes to tax, legal, and regulatory updates and beyond, every Oracle E-Business Suite Rimini Street client receives personalized service from a Primary Support Engineer with an average of 15 years or more of E-Business Suite experience — you get 24/7/365 enterprise support and maintenance with a guaranteed response time of 15 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your E-Business Suite system, including:
- Applications Framework (OAF)
- Applications Object Library (AOL)
- Concurrent Manager
- AD Tools
- Application Server (iAS)
- Fusion Middleware
- Oracle Database
Global Tax, Legal & Regulatory Update Capabilities for nearly 200 Countries
Rimini Street delivers scheduled updates for Oracle E-Business Suite applications including Payroll for the US and UK —as well as unscheduled, ad-hoc updates for special time-sensitive changes from national, state/provincial, and local agencies. Learn more.
Rimini Street experts are standing by to answer your E-Business Suite support questions