Rimini Street, Inc


Develop next-generation customer experience solutions

Siebel continues to be one of the most robust and comprehensive CRM solutions in the market today. It makes good business sense to continue running it as your system of record while continuing to add new features and capabilities to enhance the customer experience, including mobile, social and analytics and cloud-based systems of engagement.

Rimini Street provides independent support for your Siebel applications, enabling you to save up to 90 percent on total maintenance costs, avoid expensive forced upgrades, and benefit from quickly developing new channels to drive customer engagement and retention without disruption or risk. Gain the choice and flexibility to continue using Siebel 6.x, 7.x and 8.x applications and upgrade on your own schedule, not the vendor’s.

Seamless transition between Siebel and cloud solutions

Rimini Street enables organizations to seamlessly transition between existing Siebel CRM platforms and cloud applications and services. Your existing IT staff can focus on the design, deployment and roll-out of new cloud applications and services. The Rimini Street support team will be wholly dedicated to keeping your Siebel platform running by providing strategic guidance, review of project management plans, and assistance with system migration and reconfiguration.

Get started with Siebel support. Let's talk.

Supported Siebel Product Lines

Rimini Street supports ALL Siebel product lines, including but not limited to:

  • Siebel Sales
  • Siebel Service
  • Siebel Call Center

Supported Siebel Releases

Rimini Street offers support for more than eight versions of Siebel including Siebel releases 6.x, 7.x and 8.x.

10 Telltale Signs That It’s Time to Change Your On-Premises ERP Strategy

To transform your business, your IT team needs to innovate. But now that Oracle has shifted its focus and resources to the cloud and platform development, you may feel you are getting diminishing returns on your ongoing maintenance investment in on-premises Siebel applications.

Siebel licensees are at a crossroads. Learn how you can break free into the age of Innovation Agility.

"I’m happy to save our clients from having to take time and resources to cull through hundreds of mass updates."

You deserve a support program engineered for you. Engineered for Support means that on Rimini Street you’ll find smart, passionate support engineers singularly focused on providing the highest level of enterprise software support available.

  • You'll know your Primary Support Engineer (PSE) by name — like Joe, Emi or Kalpana.
  • We guarantee a response to critical issues within 15 minutes (actual average response time is less than five minutes).
  • As a Level 3 engineer, your PSE has an average of 15 years of front-line Oracle Siebel product expertise.
  • Backed by an entire technical organization, your PSE will work to derive every bit of value out of your existing ERP platform for the next 15 years.

Want your Siebel support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetOracle Premier & Extended SupportOracle Sustaining Support
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Custom code support
Installation and upgrade support
Pre-existing only
Configuration support
Pre-existing only
Operational support
Pre-existing only
Application, repository and documentation fixes
Pre-existing only
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
50% annual cost savings

Supported Siebel Technical Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your Siebel system, including:

Assignment Manager
Business Process Automation/Workflow/State Models
EIM
Load Balancing (Round Robin, Resonate, Third-Party)
Object Manager Optimization
Security — Single Sign-on, LDAP
Server Request Processing
Siebel EAI/Component Interfaces
Siebel Tools Configuration, Scripting
System Administration