Rimini Street, Inc

Rimini Street Support for Siebel

Best-in-Class Premium Maintenance and Support Services for Mission-Critical CRM Software

Rimini Street offers support services for a wide range of Siebel products and releases, from older 5.x to more recent 8.x releases, including all product lines. This includes Siebel Mobile, Cloud, OnDemand, Telecommunications and all other product lines.

One of the things Rimini Street is helping us with is mobilizing, or virtualizing, our legacy Siebel environment so that people can access it wherever they are.  We want to take advantage of many of these [technologies] and provide more capabilities to our fundraisers, our volunteers and our staff.”
- Jay Ferro, former CIO, American Cancer Society

Enabling Customers to Evolve and Grow Using Their Siebel Platform

Siebel customers leverage independent support to help them add new features and capabilities to their existing platform. Customers can maximize their Siebel investment by:

  1. Maintaining the current Siebel version that works for the business
  2. Adding new capabilities including Mobile, Social, Cloud, and OnDemand
  3. Operating Siebel with the latest infrastructure including browsers, OS and databases
  4. Redeploying key resources towards strategic IT projects

No Costly, Forced Upgrades

With Rimini Street you can remain on your current, stable releases for a minimum of 15 years without any required software upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.

Support Program Features

  • Named, Regional Primary Support Engineer
  • 24/7 Support with Guaranteed 15 Minute or Less Response Time for Critical Issues
  • Application & Repository Fixes       
  • Customization Fixes         
  • Documentation-Only Fixes        
  • Configuration Support      
  • Operational Support

Unmatched Siebel Expertise

Every Siebel Rimini Street client receives personalized service from a Primary Support Engineer with an average of 10 years or more of Siebel experience — you get 24/7/365 support with a guaranteed response time of 15 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your Siebel system, including:

  • Siebel EAI/Component Interfaces
  • Business Process Automation/Workflow/State Models
  • Assignment Manager
  • Siebel Tools Configuration, Scripting
  • EIM
  • Security — Single Signon, LDAP
  • Server Request Processing
  • Object Manager Optimization
  • Load Balancing (Round Robin, Resonate, Third-Party)
  • System Administration

Rimini Street experts are standing by to answer your Siebel support questions

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