The Rimini Street management team has helped over one hundred Fortune 500, mid-market, and public sector PeopleSoft, Siebel, JD Edwards, and SAP licensees save at least 50% on their annual support fees, while enjoying a more responsive level of service and maximizing their return on existing enterprise software investments.
Rimini Street is the leading independent third-party maintenance provider with a proven management team that combines a long track-record of delivery with an exclusive focus on the needs of PeopleSoft, Siebel, JD Edwards, and SAP software licensees.
Rimini Street Support Services include the following key features:
| Standard Support Program Feature | Rimini Street | Vendor |
| Named, USA-based Primary Support Engineer for Each Client |  | |
| 24/7 Support with Guaranteed 30 Minutes or less Response | | |
| Installation & Upgrade Process Support | | |
| Configuration Support | | |
| Operational Support | | |
| Application & Repository Fixes | | |
| Documentation Fixes | | |
| Customization Fixes | | |
| Performance Support | | |
| Interoperability Support | | |
| More Than 50% Annual Cost Savings | | |
| Flexible Coverage Periods & Payment Terms | |
While some Siebel, PeopleSoft, JD Edwards, and SAP licensees may choose an early-adopter migration to new technology platforms, many are instead choosing a more conservative path that will allow time for maturity in technology and features, and time to prove out unknown operational challenges, costs, and benefits. In the meantime, these organizations are planning to continue using currently available releases for many years - maximizing their return on existing software investments.
Benefits of Rimini Street Support Services include:
- Higher Level of Service
Every client is assigned a named US-based primary support engineer who researches and understands your environment to deliver personalized service. - Support for Customizations
Rimini Street supports all your application code, including your mission-critical customizations. - No Forced Upgrades
Fixes are delivered specifically for your current release, with no requirement to upgrade. Apply only the fixes you need. - Flexible Maintenance Terms
Effectively manage your maintenance program, including eliminating maintenance for unused users, products, or licenses. - Pay for Support, Not New Development
Don't pay for risky new development you may never use. - Longer Release Life-Spans
Clients are able to drive a higher ROI out of existing enterprise software investments, creating an opportunity to re-allocate annual software maintenance savings to other organizational needs. - Lower Support Fees
Clients save more than 50% in annual support fees compared to the vendor's own annual support program.
Hutner Group