Comprehensive Support Services for Enterprise Software
Rimini Street, Inc (NASDAQ: RMNI) , a Russell 2000® company, is the global leader in independent, third-party enterprise software support services, serving nearly 4,700 clients to date. Rimini Street replaces traditional vendor support and enables licensees of Oracle, SAP, IBM, Microsoft, and other enterprise software to save up to 90% on total software support costs, extract more value from their enterprise software investments, invest in innovation, and create competitive advantage and growth.
Superior Service Experience
Expert services, centered on client needs
One Partner, Built for Scale
A comprehensive service model to optimize IT Investments
Proven
Results
15-year track record of global client success
Extract More Value from Enterprise Software Investments
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Extend the life of ERP investments
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Avoid expensive upgrades and migrations
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Reduce support costs
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Migrate to the cloud
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Enjoy comprehensive, responsive software support
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Shift funds and resources to strategic initiatives
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Improve application and database security
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Stay current on global tax, legal, and regulatory updates
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Get application strategy and roadmap guidance
Rimini Street software support, which includes specialized integration and interoperability services, helps clients protect ERP investments for the long-term, ensuring ERP systems remain fully functional for a minimum of 15 years, while maintaining full technology stack compatibility through virtualization and other modern techniques.
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Don’t be forced into a costly ERP system upgrade or patch a system that is performing well just to stay fully supported or in response to vendor pressure. Extend the life and drive more value out of current ERP and database software.
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Save 50% on annual support fees and up to 90% on total support costs by switching from vendor support. Rimini Street helps clients reduce costs, enabling them to focus resources on innovation and strategic initiatives.
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With many IaaS and SaaS cloud options to choose from, it is critical to pick a cloud strategy that supports business needs first. Rimini Street offers vendor-agnostic planning and advice to help avoid the risk of lock-in to proprietary cloud models and maximize business value.
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Rimini Street software support includes valuable services not typically included with standard vendor support programs, including support for customizations, interoperability, and performance tuning. And ultra-responsive service means that clients are back in business sooner.
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Annual maintenance fees are only the tip of the iceberg when considering the total cost of supporting ERP systems. Rimini Street enables clients to save up to 90% on total software support costs and redirect those savings and resources to strategic, business-driven initiatives.
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Proactively and efficiently protect IT assets against known and unknown vulnerabilities and zero-day threats. Rimini Street Global Security Services help facilitate application and database security, enabling organizations to take a holistic approach to security across the enterprise.
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Rimini Street offers a highly comprehensive, thorough, and rigorous process for sourcing and delivering tailored updates to ensure clients stay in compliance with changing tax, legal, and regulatory requirements.
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Avoid getting stuck on a vendor-dictated roadmap that doesn’t align with business strategy. Based on the experience of thousands of other clients, Rimini Street offers independent application and roadmap guidance so clients can modernize and optimize ERP systems on a Business-Driven Roadmap, not the vendor’s.
Learn moreExpert Support and Services for Business-Critical Applications
Rimini Street knows that enterprise applications, like those offered by Oracle, SAP and Salesforce, are at the core of business processes. That is why all clients are assigned a Primary Support Engineer (PSE), an expert engineer with an average of 20 years of experience, to meet client needs. Client success is Rimini Street’s success, and it starts by delivering the best third-party enterprise support services in the industry.
Oracle
SAP
Salesforce
Salesforce
Resolution-focused Application Management Services for Salesforce®, trusted by global brands
Learn moreThe Market Leader in Third-Party Enterprise Software Support Services
Rimini Street is the leading provider of independent, third-party enterprise software support services, driving substantial savings and better business outcomes for clients worldwide.
in client savings
clients served
Fortune 500 and Global 100 clients served
countries supported
What Our Clients are Doing
Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”
– Erik Looi CIO
There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
Without the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
What's New
Drive Innovation for SAP with Expert Support
Now you can drive innovation for SAP by optimizing your current roadmap strategy. Find out how, in an informative thought leadership panel on SAP support services, featuring Constellation Research analyst Ray Wang, T-Mobile’s Senior Director of Product and Technology Erik LaValle, and Rimini Street SAP Support Services Leader Jennifer Perry. If you’re like most companies, your budgets are already stretched to the limit. Meanwhile, CIOs and IT leaders are under unrelenting pressure to drive innovation for SAP and manage the high cost of SAP support services. Not surprisingly, SAP seemingly wants you to follow its roadmap, timeline, and SAP strategy regardless of the impact on your company’s innovation. In this engaging panel discussion, you’ll hear Ray’s views on the state of SAP support services today and the growing challenges facing IT leaders. Plus, Eric will discuss T-Mobile’s practical approach to achieving critical innovations, flexible solutions, and superior customer experiences by leveraging Rimini Street support services for SAP.
The Business Impacts of the IT Talent Shortage: CIO Research Results
In this on-demand webcast, Tom Schmidt, digital content director at CIO, and Brian Slepko, EVP, global service delivery at Rimini Street, review global research findings on the IT talent shortage and its impacts on business. Results from the study reveal IT leaders’ top business and technology challenges, their level of concern with the talent shortage, and the impact of remote work on the ability to recruit and retain IT talent. Tom and Brian also discuss: delivering business efficiencies strategies for addressing the IT talent shortage structuring a support organization for an environment with both old and new technology why outsourcing support for ERP applications can be a smart strategy
