Rimini Street (NASDAQ: RMNI) is the global leader in independent, third-party enterprise software support services, serving nearly 3,400 clients to date. Rimini Street replaces traditional vendor support and enables licensees of Oracle, SAP, IBM, Microsoft, and other enterprise software to save up to 90% on total software support costs, extract more value from their enterprise software investments, invest in innovation, and create competitive advantage and growth.
Expert services, centered on client needs
A comprehensive service model to optimize IT Investments
15-year track record of global client success
Rimini Street knows that enterprise applications, like those offered by Oracle, SAP and Salesforce, are at the core of business processes. That is why all clients are assigned a Primary Support Engineer (PSE), an expert engineer with an average of 15 years of experience, to meet client needs. Client success is Rimini Street’s success, and it starts by delivering the best third-party enterprise support services in the industry.
Comprehensive support services across ten Oracle ERP and database solutionsLearn more
Comprehensive support services for SAP, trusted by hundreds of SAP customersLearn more
Resolution-focused Application Management Services for Salesforce®, trusted by global brandsLearn more
Rimini Street is the leading provider of independent, third-party enterprise software support services, driving substantial savings and better business outcomes for clients worldwide.
in client savings
Fortune 500 and Global 100 clients served
“When we make a call to Rimini Support, someone we know answers the phone and starts dealing with the problem immediately.”Dave Jackson CIO
“We moved to Rimini Street because the risks were low and we knew the financial savings would be a huge benefit. After we experienced far better support than what we had before, our decision was validated, and we’ve since significantly expanded our global footprint through Rimini Street support .”Simon Lytton Global Applications Director
“When we signed up with Rimini Street, the first and biggest change was that it felt like a partnership. Second, the amount of information and analysis work that is done by the Rimini Street team helps us make better decisions. We get specific answers and directions as to what we can do to solve issues.”Edgar Hershberger VP of Applications
“The switch to Rimini Street was a tremendous advantage for us, especially reducing our IT costs, and I am glad we made that decision as quickly as we did. This is the first time I have worked with a supplier where all the employees are fully committed to enabling our business to grow with the same level of enthusiasm as our job sites. I am very impressed with the Rimini Street support engineers. I look forward to a long working relationship.”Kenji Tomooka Managing Executive Officer and CIO
“Rimini Street is a company that has the know-how and experience in support services for comprehensive enterprise solutions, and with Rimini Street support, Seoul Semiconductor can now maintain its current ERP system independent of SAP’s maintenance and support schedule – as well as resolve problems as soon as they happen. This has been quite an innovative change.”Myung-Gi Hong VP of Management Innovation Headquarters
“The response received from Rimini Street is fantastic -- my team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to their customers.”Marhalisa Matari Senior Manager, IT Application Management
“Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”David Jamieson Financial Applications Manager
Adoption of third-party support for enterprise software is now mainstream. Independent research firm Valoir analyzed its growing acceptance, finding that demand is widespread — from cost-cutters to innovators to a variety of companies in-between. Even ERP vendors reluctantly acknowledge its utility as they focus efforts on the cloud. Independent, third-party support has evolved into a strategic portfolio management tool for enterprise applications, gaining broader strategic acceptance from its origins as a cost containment tactic. Valoir found that its versatility facilitates: Innovation around the edges of a mature, highly functional ERP system Maximizing value from existing investments Taking a measured approach to cloud evolution Digital transformation Tactically, independent, third-party software support helps CIOs save resources and keep IT teams engaged with new initiatives rather than routine support. Strategically, it helps CIOs meet business objectives, demonstrate value, and move to a Business-Driven Roadmap from one dictated by an ERP vendor. In analyzing third-party enterprise software support providers, Valoir specifically recognized Rimini Street for its: Breadth of knowledge and depth of support, featuring a Primary Support Engineer model Pure focus on independent, third-party support versus other IT or consulting services Track record of strong client relationships Value, service, price
SAP customers are at a crossroads: innovate now or take a leap of faith on S/4HANA. The end of mainstream maintenance for SAP’s ECC6 ERP suite is scheduled for 2027*. And while SAP is apparently trying to transition its entire client base to the new S/4HANA platform, many customers won’t be pressured to move just because SAP says it’s time. A new IDG global survey reports that 85% of SAP customers surveyed plan to continue running existing SAP applications until 2025 or beyond, despite the impending cutoff date for mainstream maintenance support for ECC6. The survey also reports that although these SAP customers are happy with their current ERP environments, they are also concerned with stagnation, as few innovations and enhancements are being delivered for those systems by SAP. So how can SAP customers innovate, compete, and avoid stagnation without migrating to S/4HANA right now? IDG’s new Market Pulse report, “Navigating the Future of ERP” analyzes this question and details its global survey findings. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
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