Integrated Application Management and Support Services
Companies may not possess the necessary application expertise to proactively manage their systems. Existing in-house staff and resources may be responsible for day-to-day operations and maintenance but do not have the bandwidth to take on additional projects that would be covered under AMS. Alternatively, some companies currently outsource AMS and may have a less-than-optimal support experience working through tiered layers of support that can result in multiple escalations and finger pointing, resulting in prolonged resolution times.
By leveraging Rimini Street AMS, you can also benefit from:
- Improved case ownership and management: a single point of contact for all application and technology-related support issues
- Consistent award-winning service: delivered by the experts from Rimini Street’s service program, with the same ultra-responsive service and SLAs
- A better model: services delivered based on your requirements
Products Application Management Services for SAP Supports
Why Clients Choose Rimini Street
Rimini Street Third-party Support Services
We deliver unparalleled support because our people are highly skilled engineers dedicated to ensuring that you receive exceptional value and customer service every day. Our premium third-party support services enable you to optimize existing enterprise software investments, extend current capabilities to leverage hybrid IT, and transform your business to a digital enterprise with help from intelligent and agile technology roadmaps.