Integrated Application Management and Support Services

An integrated combination of application management and support services that combines ultra-responsive support services with Application Management Services (AMS) to deliver a better model, with better people, and better business outcomes. Ideal for companies who are looking to optimize support and IT operations to improve service delivery and simplify their support processes vs. paying for complex multi-vendor inefficiencies.


Capabilities

Rimini Street AMS for Oracle complements existing Rimini Street support services, providing a wider variety of services for managing, administering, enhancing, monitoring and maintaining your mission-critical systems. We deliver client-specific business outcomes, not just closed tickets.

Expert engineers by your side, reducing escalations
One streamlined management and support model eliminating inefficiencies
Root cause analysis with expert guidance, improving delivery for critical projects

Key Benefits

Better Model


  • Software support without unnecessary development or manufactured project work
  • Simplified operating model for maintaining system stability
  • Integrated AMS focused exclusively on support

Better People


  • Improved case resolution ownership and accountability
  • More consistent service delivery with less escalations, necessary enhancements for the business
  • Expert engineers with 15 years of experience delivering improved service levels

Better Outcomes


  • Focus on client success versus closing tickets
  • Simplify operations, lifespan and value of existing systems
  • Unlock budget, resource and time savings to fuel digital and cloud services

Application Management Services for Oracle

Integrated Application Management Services and Support Services
Application Management Services for Oracle E-Business Suite
Application Management Services for PeopleSoft
Application Management Services for JD Edwards EnterpriseOne
Database Management Services for Oracle