CONCLUSION: With Rimini Street, you eliminate a major ongoing maintenance expense: dedicated internal resources or expensive consultants to fix issues with custom code.
|Software Vendor||Rimini Street|
|Get expensive consulting support or devote precious internal IT resources or ...||Have your custom code covered. Period.|
|After endless phone tree ... "Is it your issue or our issue? Please replicate this in a vanilla environment ..."||"What's your issue? OK, we're on it." No questions asked, we roll up our sleeves and get to work.|
|"You broke it? You fix it."||"You broke it? We'll fix it."|
|Perform expensive upgrades on the vendor's schedule to stay current and pay increasing maintenance fees with decreasing service levels over time, with no support for your customizations, leading to eventual sunset of support.||Stabilize on your current robust, highly functional release, customizing it as you wish to serve your business and maximize your initial investment for 10+ years with no required upgrades.|
You're spending money and resources fixing customization issues the vendor won't touch because you can't reproduce them in a vanilla environment. Our standard support contract closes that money hole immediately — and it's worth nearly as much to some of our clients as is our guaranteed 50 percent savings on vendor annual support fees.
The software vendor won't support your customized code, but here are the facts:
At Rimini Street we "get it" that you frequently modify and tweak your ERP system creatively to satisfy the legitimate demands of your evolving business processes. That's one reason you purchased your ERP system in the first place.
Vendors try to dissuade you from customizing so it's easier to upgrade. But instead of spending money on upgrades that buy you nothing over time, why not further develop all the application features and functionality you paid good money for to begin with?
Reap the ROI that's already overdue on your ERP system. Contact us for a consultation on how you can:
"What makes Rimini Street’s solution so attractive to some customers? ... It provides support for customized code at no extra charge."
-Mark Bartrick, Forrester Research, 2012
"Rimini Street supports our modified code. SAP did not."
-Eric Robinson, CIO, Color Spot Nurseries
"We have found Rimini Street to be a great partner, very knowledgeable and willing to pull out all the stops, especially during critical cases when issues with our highly customized EBS system could mean millions in lost potential revenue."
-Neal Johnson, Director IT Service and Operations, House of Fraser
"We're using more and more of PeopleSoft's true capabilities. We're using it more as a Mercedes-Benz rather than a Chevrolet. As time goes by, the proportion of issues relating to modifications we've made to the system will become quite heavy."
-Ramana Adibhatla, Manager of Business Enterprise Applications, Rochester City School District