Enterprise software customers continue to defer upgrades that no longer deliver a convincing business case. Absolute R&D investments by software companies are shrinking, and enhancements to current systems offer little functional value. In fact, according to a recent survey1 by the Oracle Application User Group, Oracle users said the number one reason for performing an upgrade was simply “end of support” – in other words, they had to.
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1OAUG Research Line, "ERP Upgrades: What's Your Philosophy? 2012 OAUG Survey on Enterprise Application/ERP Suite Upgrade Strategies," February, 2012, pp. 11, 16.
"One of our goals was to become more flexible in our PeopleSoft applications' upgrade strategy to be able to decide when and how we upgrade these tools. Thanks to Rimini Street, we've successfully done that."
— Steve Jacobs, IT Director, Guest Services
"We believe ERP upgrades, the primary motivation to pay maintenance fees, are on the wane because it's a mature market. Vendor investments in R&D are on the decline, innovation is lagging and redeployment costs are multiples of the license fee."
-Cowen and Company, September 2009