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Rimini Street Honored with Four Gold Stevie Awards for Outstanding Customer Service
Recognized by the Stevie® Awards in the customer service category for seventh consecutive year
LAS VEGAS, July 3, 2018 - Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced it has been honored with four gold Stevie Awards, including Company of the Year, Customer Service Department of the Year, Customer Service Team of the Year and Customer Service Executive of the Year, in the 16th Annual American Business Awards®. The premier business awards program recognized the Company's unwavering dedication to providing outstanding service delivery to clients around the world. This honor marks the seventh consecutive year the Company has been recognized as a Stevie Award winner for its ultra-responsive, premium-level service. Earlier this year, Rimini Street was honored with five Stevie Awards for Sales and Customer Service, including Customer Service Department of the Year and Customer Service Leader of the Year, bringing the total to 11 Stevie Award wins for the year.
Customer Service Achievements and Customer Growth
Rimini Street's Global Service Delivery (GSD) team earned a gold Stevie Award in the Customer Service Department of the Year category based on its ultra-responsive support provided to Oracle and SAP clients globally. In 2017, Rimini Street's GSD team achieved an overall client satisfaction rating of 4.8 out of 5.0 (with 5.0 being "excellent"), with actual response times averaging less than five minutes for Priority 1 cases. Rimini Street's GSD team - made up of hundreds of expert engineers, based in every major global region and supporting client operations in 117 countries - provides services beyond core break/fix, such as interoperability, security advisory services, performance tuning and support for custom code.
Rimini Street's Global Oracle Support team demonstrated its dedication to exceptional customer service and was recognized with a gold Stevie Award for Customer Service Team of the Year. In 2017, the team closed over 10,000 cases, with an average response time of less than five minutes by an experienced senior engineer for critical (P1 and P2) cases and an average client satisfaction rating of 4.73 out of 5.0.
Another gold Stevie Award was presented to senior vice president of Global Service Delivery, Brian Slepko, in the Customer Service Executive of the Year category. A veteran with 25+ years of experience in enterprise software, Slepko oversees the delivery of Rimini Street support services, as well as Rimini Street Global Product Delivery (GPD). Under his leadership, Rimini Street's GSD turnover rate remained under 10% in 2017, and the team closed more than 24,000 cases, achieving an average response time of under five minutes by an experienced senior engineer. Slepko also drove the GPD team to deliver more than 86,000 updates to clients globally in 2017, with a 98% delivery success rate.
Rimini Street was also recognized as Company of the Year for its multiple achievements across growth, expansion and customer service in 2017. The most notable financial milestones achieved in 2017 included the completion of its merger with GP Investments Acquisition Corp., and beginning to trade as a public company on Nasdaq under the symbol "RMNI." The Company also increased its net revenue for full-year 2017 by 33% and marked its 48th consecutive quarter of revenue growth at the end of fiscal 2017. In addition, Rimini Street expanded its award-winning support offering to six new product lines, launched its next-generation database security solutions, expanded its presence in Brazil and opened its newest office in France. The Rimini Street Foundation, established in 2015, also continued its global mission to help communities in need, partnering with 55 charities around the world in 2017 to provide financial and volunteer support.
The winners for the Stevie American Business Awards were honored at a gala dinner event on June 11, 2018.
"Client service has always been our first priority and passion at Rimini Street, and we are continuously creating new, innovative techniques to improve support service efficiencies and delivery quality to our clients," said Slepko. "If it takes a swarm of engineers to efficiently solve a Priority 1 case, we will do it, without question; the needs of our clients come first and we pride ourselves on constantly innovating our service methodologies to effectively meet the requirements of our over 1,580 clients around the world. It is an honor to be recognized by the Stevie Awards for the seventh consecutive year - we are thrilled to receive a total of 11 Stevie awards so far this year, exemplifying our dedication to consistently delivering proven, world-class 24x7x365 support."
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,580 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit https://www.riministreet.com/, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as "may," "should," "would," "plan," "intend," "anticipate," "believe," "estimate," "predict," "potential," "seem," "seek," "continue," "future," "will," "expect," "outlook" or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations as to timing and successful completion of the equity financing transaction, future events, future opportunities and growth initiatives, and projections of cost savings. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street's business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, closing of the financing transaction described herein, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse litigation developments or government inquiry; the final amount and timing of any refunds from Oracle related to our litigation; our ability to refinance existing debt on favorable terms; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products; the loss of one or more members of Rimini Street's management team; uncertainty as to the long-term value of RMNI common stock; and those discussed under the heading "Risk Factors" in Rimini Street's Annual Report on Form 10-K filed on March 15, 2018, as updated from time to time by Rimini Street's Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street's expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street's assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street's assessments as of any date subsequent to the date of this communication.
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