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Rimini Street Announces Launch of Global Client Care & Success Organization
Company Appoints Former Oracle Support Services Executive Nancy Lyskawa to Lead New Organization Serving Rapidly Growing Global Client Base
Las Vegas, October 12, 2009 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, and JD Edwards software, and SAP AG (NYSE:SAP)software, today announced the launch of its new Global Client Care & Success Organization. Simultaneously, Rimini Street announced the appointment of Nancy Lyskawa as senior vice president, Global Client Care & Success.
Launch of Global Client Care & Success Organization
Rimini Street is already the product support service leader with assigned senior engineers for every client, 24/7/365 support availability, and guaranteed 30 minute or less response time for a senior engineer to begin working an urgent client issue anywhere in the world.
Rimini Street's new Global Client Care & Success organization will provide additional innovative and value-added account programs and initiatives, including named account managers, that extend the value of Rimini Street's award-winning product support and deliverables. New account services will be provided at no additional cost to Rimini Street clients. Global Client Care & Success account services will include:
- Helping clients complete a smooth and easy transition to Rimini Street
- Ensuring clients maximize their savings opportunity with Rimini Street support
- Sharing best practices for redeployment of budget savings resulting from a switch to Rimini Street
- Working with clients to develop and maintain a short, medium and long-term systems strategy
- Creating opportunities for clients to share strategies and experiences with each other
- Assuring clients are 100 percent satisfied with their Rimini Street services
Former Oracle Executive to Lead Global Client Care & Success Organization
As senior vice president, Global Client Care & Success, Nancy Lyskawa is responsible for building and managing a global account management team and delivering innovative and value-added client programs that extend and maximize the value clients realize from Rimini Street's product support and deliverables.
Lyskawa is a proven veteran of the enterprise software industry with more than 20 years of services strategy, marketing, and global customer management experience. She joins Rimini Street from Oracle Corporation, where she most recently served as vice president, Support Services Marketing. In that role, she was responsible for Oracle's Support Services global marketing. Previously, as head of global services marketing for PeopleSoft, Lyskawa supported a $1.3 billion line of business and was a leader in global account management programs strategy and execution. Earlier in Lyskawa's career, she held enterprise software technical and team leadership positions at EDS.
"Rimini Street is leading the way in enterprise software support with ultra-responsive, high value, quality support delivered to software licensees at a significant savings compared to software vendor support," said Lyskawa. "With client satisfaction rates and renewals both well above 90% and average contract lengths exceeding seven years, Rimini Street remains focused on delivering the highest value services to clients. I'm excited to join the Rimini Street management team and look forward to working closely with clients to help them maximize the value of their award-winning Rimini Street support with additional innovative account management programs in the months and years ahead - at no additional cost to our clients."
"We continue to execute according to our global business plan, and we are pleased to launch our Global Client Care & Success organization with Nancy Lyskawa as the leader of this new account management team," said Seth Ravin, Rimini Street president and CEO. "Nancy's extensive experience and proven track record of success will help ensure that clients around the world can maximize the value of their relationship with Rimini Street."
About Rimini Street, Inc.
Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Siebel, PeopleSoft, JD Edwards, and SAP licensees to save at least 50% in annual support fees and to remain on their current software release without any required upgrades or migrations through 2020 and beyond. Hundreds of Global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, software vendor independent support provider. To learn more, please visit http://www.riministreet.com or call within the USA (888) 870-9692 or internationally +1 (702) 839-9671.
Rimini Street and the Rimini Street logo are trademarks of Rimini Street, Inc. All other company and product names may be trademarks of their respective owners. Copyright © 2009. All rights reserved.