“One of the benefits of reducing our (support) costs at Adventist Healthcare has been our ability to reinvest those dollars in strategic initiatives that we need to accomplish as the healthcare market has changed, such as the implementation of our electronic medical record system for all of our facilities.”

Cherie Pardue, Deputy CIO
Adventist HealthCare


Adventist HealthCare is a not-for-profit health services organization operating in the Washington, D.C. and Maryland metro areas. Much of the organization’s work supports high-risk populations such as the uninsured and underserved. Management carefully monitors charitable funding to maximize the level of patient care and focus budgets on IT initiatives that improve it. In this context, decision makers analyzed vendor maintenance costs for the organization’s PeopleSoft system and considered them excessive for the value delivered. Obtaining better support at a lower cost would support important new projects, such as the development of an enterprise-wide electronic medical records (EMR) system.

Rimini Street Solution

Adventist Healthcare needed a technology partner who could provide rapid, knowledgeable and cost-effective response to production issues. Rimini Street maintains a staff of tenured engineers who are experts in every nuance of ERP systems and the technology stacks that support them. Rimini Street’s Professional Service Engineering (PSE) team quickly learned the details of Adventist HealthCare’s PeopleSoft configuration and customizations — enabling it to log and resolve issues in a timely manner.

Client Results

  • Reduced the PeopleSoft maintenance and support budget by half, making it possible to redirect funds toward developing a much-needed EMR system.
  • Resolved production-level issues more rapidly and completely than with PeopleSoft vendor support.
  • Ensured that customized processes continue to run smoothly and without technology stack conflicts.