To transform itself into a truly cohesive organization, the American Cancer Society (ACS) needed to unify a fragmented, highly customized and unsupported Siebel 7 CRM system. Siebel was pressing ACS to upgrade - an expensive process that would force the organization to abandon important, business-critical customizations. If ACS chose to continue using the unsupported version, it still needed to upgrade thousands of desktop operating systems and browsers in order to stay secure.
Rimini Street Solution
ACS sought an independent support partner who understood the inner workings of legacy systems, such as Siebel CRM, that have been customized to meet specific business needs. In Rimini Street, the organization found a colleague who goes far beyond standard break/fix support to provide guidance around challenges such as custom code, data center virtualization, and the need to extend services to mobile platforms.
- Developed a comprehensive technology roadmap that extended the life of its legacy Siebel system to mobile devices.
- Virtualized its Siebel platform, enhancing its interoperability with current browsers and desktop operating systems.
- Retained existing customized code and reconciled differences among federated systems to build a unified constituent relationship management system across the organization.