In 2013, Carico was looking at a forced upgrade scenario as its existing 8.12 platform was entering Sustaining Support with the vendor, leaving the retailer with high-cost, low-value support or facing a potentially risky and disruptive upgrade to JD Edwards EnterpriseOne 9.1. At the same time, Carico's relatively stable JD Edwards implementation included customizations - which Oracle did not support - leading to a mismatch between Oracle support services and the value the company received in return.
Rimini Street Solution
Carico chose to move to Rimini Street for independent support for three key reasons. First, independent support removed unnecessary cost and risk. According to Carico VP IT Ernie Spardy, "Rimini Street gave us a path where we could continue to use our applications in their current state, which are serving the business, without being forced into an upgrade." Second, independent support also covers issues connected to Carico's customizations and integrations with its iSeries applications and K-Rise Systems portal software. Third, by moving to independent support, Carico immediately reduced its annual JD Edwards maintenance and support spend, while gaining support for customizations as well as tax, legal and regulatory updates free of charge.
- Enabled IT staff to focus on portal strategy: Carico IT staff has gained time and budget to enhance four business-critical portal applications.
- Reduced support and maintenance spend: Carico has experienced overall savings of 73% on total support and maintenance costs across the IT organization.
- Avoided unnecessary upgrade: Carico continues to meet business needs by operating its JD Edwards EnterpriseOne 8.12 platform and can upgrade anytime it suits the company's needs.
- Received tailored tax, legal and regulatory updates: Carico now receives its tax, legal and regulatory updates in a timely manner and free of charge, regardless of what version of JD Edwards it is running on.