Challenges

As one of the largest national milk packagers and distributors under multiple brand names, Dean Foods relies on its workhorse JD Edwards EnterpriseOne system to manage financial operations and reporting. In its efforts to focus more attention on bringing the benefits of information technology to the top line, the IT team needed to reduce the cost of maintaining systems under vendor support and redirect savings to new business intelligence initiatives.

Rimini Street Solution

After discussions with industry peers, Dean Foods realized that independent support from Rimini Street offered a clear opportunity to reduce costs and improve support quality, enabling IT to focus on innovation. Noting that Rimini Street engineers exemplify a consistent "no excuses" approach to solving problems, the CIO is now comfortable with diverting resources to internal programs that support business growth. With a stable, smooth-running JD Edwards system, the IT team can plan and execute a technology roadmap with strategic assistance from Rimini Street Primary Support Engineers (PSEs).

Client Results

• Received support during a major upgrade of the JD Edwards environment-including guidance on upgrading the software, techniques for avoiding conflicts with other layers of the technology stack, and resolution of issues that arose after upgrading.
• Redirected savings gained from independent support and the ability to avoid unnecessary upgrades into strategic initiatives in business intelligence and master data platforms.
• Relied on technology insights from Rimini Street to increase the value of the existing JD Edwards platform as the company plans for future enhancements and projects. 

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