Despite a tight IT budget and a lean staff, GREER is a cutting-edge supplier of allergenic extracts, testing kit and immunotherapy treatments. The company runs a mature JD Edwards EnterpriseOne system on a workhorse AS/400 platform. Even after Oracle ended it support, Greer saw no benefit in an expensive and disruptive upgrade. IT believed that independent support could keep its manufacturing and distribution operations running smoothly, reduce the budget, and avoid changes that would have triggered elaborate FDA change documentation. Its requirement? A support partner with hard-to-find JD Edwards, AS/400 and CNC architecture expertise.
Rimini Street Solution
GREER found the technical support it needed in Rimini Street expertise. Relying on personalized service, GREER keeps its platform running, while adding new features such as off-site disaster recovery and updates for its Vertex tax interface. During the Rimini Street onboarding process, GREER was also able to archive already-purchased upgrades to EnterpriseOne 9.1.
- Managed its JD Edwards system and fine-tuned its CNC architecture with assistance from Rimini Street's experienced Primary Support Engineers (PSEs).
- Kept business processes running and eliminated the need to hire expensive AS/400 and CNC architecture consultants.
- Avoided an unnecessary and expensive JD Edwards upgrade and eliminated the time and expense involved in documenting and gaining FDA approval of changes.