KSPT’s PeopleSoft 9.0 applications are stable and meet the company’s business needs day in, day out. And KSPT was looking to cut costs, not incur additional ones through a forced ERP upgrade. IT Director Steve Cochrane examined the large recurring IT budget line item representing his annual PeopleSoft maintenance fees, and evaluated his actual support needs. “We rarely used Oracle for any of our PeopleSoft support,” he says. “And when we did, it seemed like we ended up doing most of the work anyway.” Cochrane felt he needed support to secure his PeopleSoft applications, but saw little value in continuing to pay Oracle’s steep annual maintenance fees.
Rimini Street Solution
KSPT researched independent support providers and switched to Rimini Street in October 2013. As a result, KSPT received immediate cost savings of 50 percent over its former vendor support fees, as well as 24/7/365 access to an expert team of support engineers. In addition, KSPT has archived the PeopleSoft 9.2 software it licensed from Oracle before leaving Oracle support; this complete, managed archive will enable the company to upgrade at a time that makes sense for the business.
- Liberated resources with ultra-responsive support services including support for customized code. The team can now focus on business projects rather than break/fix issues.
- Avoided expensive, disruptive, unnecessary PeopleSoft upgrade and can now apply the cost and resource savings to solving real business issues.
- Gained upgrade flexibility by safely archiving PeopleSoft 9.2 release for use if and when the business needs it.