“Rimini Street is a company that has the know-how and experience in support services for comprehensive enterprise solutions, and with Rimini Street support, Seoul Semiconductor can now maintain its current ERP system independent of SAP’s maintenance and support schedule – as well as resolve problems as soon as they happen. This has been quite an innovative change.”

Myung-Gi Hong, VP of Management Innovation Headquarters
Seoul Semiconductor

Challenges

Seoul Semiconductor uses SAP ECC 6.0 EHP7 to manage its corporate enterprise resources. As its SAP ECC 6.0 implementation was nearing the end of its vendor maintenance contract, Seoul Semiconductor wanted to lower its annual support costs as well as reduce its reliance on SAP for support. "Based on the overall IT budget, annual maintenance and associated costs for the SAP environment were quite high. Services were very limited compared to the costs paid, ROI was low, and there were fewer choices that could be selected as options," explains Myung-Gi Hong, VP of Management Innovation Headquarters for Seoul Semiconductor.

Rimini Street Solution

Immediately after moving to Rimini Street, Seoul Semiconductor reduced its annual maintenance fees by 50 percent. In addition, Seoul Semiconductor can now run its stable and robust ERP ECC 6.0 system, completely supported by Rimini Street, for at least another 15 years. Seoul Semiconductor says that this long-term support service will let its internal IT personnel focus on more important tasks. For example, Seoul Semiconductor no longer needs to rely on SAP's product development roadmap. The company now fully controls the direction of its ERP system and is enhancing its internal workforce system management capabilities.

Client Results

  • Increased investment in IT innovation: Seoul Semiconductor has significantly reduced ERP support costs without unnecessary upgrades, allowing it to invest in strategic IT initiatives.
  • Secured maintenance support for existing SAP ERP: Seoul Semiconductor can reliably use SAP ERP over the next 15 years, from the time they switched to Rimini Street support.
  • Improved support services: The company can receive quick support from professional engineers with an average of 15 years of experience with SAP ERP applications.

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