With a stable PeopleSoft Order to Cash system supporting core business functions, American Solutions for Business (ASB) faced a tough business decision: Continue paying maintenance fees to the vendor and receive minimal support or undertake an expensive upgrade. The company had no pressing reason to upgrade, and given the opportunity to save significantly and avoid business disruption, management voted to switch to independent support to extend the life of its PeopleSoft platform.
Independent support offered ASB twice the level of support it had received from PeopleSoft at half the cost. An assigned Primary Support Engineer (PSE) provides guaranteed responses to P1 cases in 10-minutes or less; support for customizations; and an in-depth understanding of the client’s technical and business environment to the table. By choosing Rimini Street, ASB avoided an expensive PeopleSoft upgrade, while also maintaining the flexibility to upgrade in the future with software Rimini Street had archived.
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