With its customized PeopleSoft 8 system stable and handling all human capital management and financials easily, Bausch + Lomb had no appetite for an expensive upgrade to version 9. However, when Oracle sunset version 10g of the database, the incompatibility between PeopleTools 8 and the new Oracle 11g became a crucial fork in the road. Bausch + Lomb needed a clear technology roadmap going forward.
Rimini Street Solution
Bausch + Lomb opted for Rimini Street independent support because experienced Primary Support Engineers (PSEs) go far beyond standard break/fix activities to provide strategic and technical guidance that overcomes obstacles vendors impose to force expensive upgrades.
- Made infrastructure adjustments that enabled the move Oracle 11g – including virtualization solutions designed to insulate PeopleSoft 8 environments – by relying on detailed Rimini Street documentation.
- Redeployed IT resources to focus on adding new business-critical customizations instead of upgrading and re-engineering existing customizations.
- Put more efficient business processes in place through significantly better, less-expensive support.