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Bausch + Lomb Solves Complex PeopleSoft 8 and Oracle Database 11g Interoperability Issues

“Rimini Street is phenomenal — rapid response, unquestioning support of our customizations, and help in areas that go way beyond day-to-day support. Rimini Street has done a great job and we value the stability of our partnership.”
Brian Baggett, Director Business Technologies
Bausch + Lomb

Challenges

With its customized PeopleSoft 8 system stable and handling all human capital management and financials easily, Bausch + Lomb had no appetite for an expensive upgrade to version 9. However, when Oracle sunset version 10g of the database, the incompatibility between PeopleTools 8 and the new Oracle 11g became a crucial fork in the road. Bausch + Lomb needed a clear technology roadmap going forward.

Rimini Street Solution

Bausch + Lomb opted for Rimini Street independent support because experienced Primary Support Engineers (PSEs) go far beyond standard break/fix activities to provide strategic and technical guidance that overcomes  obstacles vendors impose to force expensive upgrades.

Client Results

  • Made infrastructure adjustments that enabled the move Oracle 11g – including virtualization solutions designed to insulate PeopleSoft 8 environments – by relying on detailed Rimini Street documentation.
  • Redeployed IT resources to focus on adding new business-critical customizations instead of upgrading and re-engineering existing customizations.
  • Put more efficient business processes in place through significantly better, less-expensive support.

 

Client Profile
Bausch + Lomb is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses and other eye surgery products
Industry
Healthcare
Geography
Headquarters in Rochester, NY with products available in more than 100 countries
Revenue
$3.3 billion USD
Employees
12,000
Applications
PeopleSoft HCM 8.9, Financials 8.4, CRM 8.8 and EPM 8.8
Technology Platforms
Oracle Database Enterprise Edition 11, UX 11.31 operating system, Hewlett-Packard hardware

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