With SAP vendor maintenance fees consuming 20 percent of the IT budget and an expensive upgrade looming, Color Spot Nurseries explored independent support to keep its customized SAP R/3 system, which runs finance, HR, payroll, DRP, APO, and CRM, operating smoothly. Because vendor support for R/3 was ending, finding an independent support partner who could also supply necessary tax and regulatory updates was imperative. The company’s extensive customizations for customer-facing applications also required specialized support that would enable its growing business to remain competitive.
Color Spot’s customized SAP R/3 code reflects business imperatives and best practices. Rimini Street fully supports these customizations should conflicts with R/3 or new edge applications occur. An assigned Primary Support Engineer (PSE) ensures that the Color Spot’s IT environment and business conditions are well documented and do not require explanation at each new incident. This saves IT staff significant time and frustration. Rimini Street support also allowed the company to redirect savings on support and maintenance to adding SAP licenses as it incorporates acquisitions.
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