Challenges

This multi-billion dollar U.S. retailer has been a PeopleSoft Human Capital Management (HCM) customer since the early 2000’s, steadily upgrading its system until reaching PeopleSoft 9. A change in company ownership triggered a massive and costly project to add SAP financials, merchandising and logistics to the systems lineup. Paying excessive maintenance fees to Oracle for limited PeopleSoft support no longer made sense. The retailer needed to identify a lower-cost, alternative support solution while it worked out its ERP and HCM roadmaps.

Rimini Street Solution

Bringing Rimini Street on board made a big difference to IT operations. The retailer now receives much more value from a significantly less expensive maintenance contract. Personalized support from a Rimini Street Primary Support Engineer (PSE) included the many PeopleSoft customizations that were not supported by the vendor. The company has been able to redirect substantial savings to the SAP project.

Client Results

• Reinvested savings on maintenance and support in a strategic expansion of SAP financials, merchandising and logistics solutions.
• Received support and guidance that addressed ADP PayForce interfaces and data center virtualization and went far beyond standard break/fix vendor support.
• Reduced the total cost of PeopleSoft ownership, while also maintaining future flexibility in its strategic HCM application roadmap.